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Nuovo Albergo Centro – reviews, photos

2.0 of 5
Via Roma, 13, 34132, Italy
Hotel amenities
Nuovo Albergo Centro
Ranked #15 of 52 hotels in Trieste
4.0 of 5 stars 52 Reviews
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52 reviews from our community

    Trip type
Traveller rating
    10
    27
    11
    1
    3
Date Rating
Zagreb, Croatia
1 review
1 helpful vote 1 helpful vote
“I will come again”
4 of 5 stars Reviewed 5 September 2011
1
person found this review helpful

I was in this albergo several times and I always gladly recommend it to my friends and colleagues. Last time the room I had was rather small and a little noisy (neighbours :-(( ), but and service was very kind. And last but not least: colazione (breakfast) - every morning I was looking forward to it ; it was the most perfect way to start a busy day!
Helena

Stayed August 2011, travelled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
1 review
“I always stay here and highly recommend it”
4 of 5 stars Reviewed 5 July 2011

I have been travelling to Trieste for many years and always stay here. I am always welcomed and feel at home and very safe. Ok it's quite a basic hotel, but has everything you need for a city visit. I highly recommend this place and the staff have always been very helpful and kind. I am very surprised by the negative comments as on other websites the comments for this hotel are generally very good!

  • Stayed May 2011, travelled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zurich, Switzerland
Senior Contributor
23 reviews 23 reviews
Reviews in 23 cities Reviews in 23 cities
16 helpful votes 16 helpful votes
“Basic in the City center”
3 of 5 stars Reviewed 25 April 2011

I stayed in a triple with my wife and daughter. This is basically the first floor of an apartment building on one of the busiest street (not avenue) of central Trieste. The lift/elevator is brand new. The hotel overall has been done up. In particular there is OK sound isolation The bathroom was new-ish.
I agree with some previous reviewers that the service is basic, looked to me like a bunch of students on their second jobs, not hotel staff. But we had no complaints about anything.
The b'fast room is indeed tiny. The fare is OK.
Parking in central Trieste is just impossible and there does not appear to be car parks. I ended up parking my car up Castle Hill by the castle walls. It is only a 15 minutes walk from Via Roma. Of course the whole area of the Castle hill was supposed to be no parking but , hey, this is Italia.

Room Tip: Facing side street.
See more room tips
  • Stayed April 2011, travelled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sheffield
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
“Stay at this Hotel at your Peril !!!!”
1 of 5 stars Reviewed 3 April 2011
2
people found this review helpful

I travelled with a party of 8 the total cost for the Hotel for 4 nights was £880.00. This was a last minute booking so we forgot to check trip advisor Big mistake on our part. On arrival at around 7pm the receptionist a blonde female around 30ish basically chucked our room keys at us with no greeting and pointed to our rooms on the landing after demanding our passports. It was early so we left our luggage to go and eat on our return the female had been replaced by a man, slim in his early 30s which we later learnt was the Hotelier’s son which incidentally never looked up from surfing the net. It was impossible not to acknowledge our party the reception area being about 2 foot square.
Breakfast is in the smallest room you could imagine around 9ft by 10ft no natural light and had seating for 16 you are not comfortable and will leave this room quickly. A gentleman in a wheelchair accompanied by 2 struggled to get his wheelchair in the room and my husband and I helped move some tables and chairs, the room was then full with no room for anyone else, this is not suitable for disabled. Breakfast is basic with bread rolls, jam, cake and cereal.
After breakfast we approached the hotelier’s son to enquire about trains to Venice, he never spoke just printed off a time table and highlighted the times of the trains, at this point I was becoming uncomfortable with our choice of hotel. The man was not helpful and I felt like we shouldn’t be there.
We spent the next 3 days exploring the beautiful city and Venice meeting some lovely people apart from those that run this hotel who seemed to have no interest in their business and their guests.
Then the Bomb shell dropped, on our last evening, having just returned from Venice all weary and hungry, one of my party opened the door and found stuck to the wall a A4 piece of paper with cello tape demanding we pay 100 Euro’s for the cost of painting 1 wall in the room, I immediately went to reception where the hoteliers son stated that on the 1st evening we had damaged the wall with a splash of wine and we would have to speak to the owner his mother on check out at 8am the following morning, making it quite clear the 100 Euros would have to be paid, then having tried to explained that we would clean the wall which I can only describe as a splash no bigger than 5 rain drops that had run to about 5 inch in length. The walls are painted in pastel colours which I can only describe as children’s chalk, not very expensive, the wine did wipe off and it would have taken a very keen eye to see the marks. There was more marks on our wall caused by other guests than the small wine splash in this room. The receptionist (son) said he didn’t speak English very well. The following morning I can only describe as a nightmare, The Hotelier was around 60, smart, blonde with glasses, business like, calculating, rude and dismissive. Demanding that the 100 Euros would have to be paid and she didn’t have time to discuss any matters because she was too busy, maybe with a small hotel that sleeps a handful of guests she should find the time!
I was wasting my breath explaining that accidents do happen, that is wasn’t malicious or deliberate and the wine had now been washed off, she got angry and shouted this was Italy !!, ??? We started to feel threatened and uncomfortable so was packed and was out of the hotel in 10 minutes leaving 60 Euros on the reception. This Hotel practices sharp practice, be warned on your own head be it if you stay at this B&B.in our opinion - Scammers and will try to get money from you.
Dreadful place to stay!!!

Trieste is beautiful just book a different hotel.

  • Stayed March 2011, travelled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrea Carriglio, Proprietario at Nuovo Albergo Centro, responded to this review
8 June 2011
We’d like to explain in detail some inaccuracies reported in this review, just to make the situation clearer.
1. The total amount of 880 was in Euro, not in Pound, and it was the result of 4 double room for 4 nights (55 Euro per room per night); this price was communicated to the customer since the first contact we have
2. It wasn’t a last minute booking: on January 30th we receive an email from the customer and the same day we confirm the booking by email
3. The customers have been welcomed at arrival, as it’s normal to do, and they receive all the information they requested, so that they was very friendly in the following days and thanked for the received information and the kindness
4. The first night the guests made noise in the shared parts of the hotel, smoking in not allowed area, also after the Manager asked them to stop and an adult of the group was present, but they continue to disturb the other guests. The following morning there was wine on sheets, blankets and bedspread of one of the rooms and we changed them without any extra charge. We have also to change the sheets in the 2 of the rooms because the guests separated beds and mattresses: they booked 4 double rooms so we putted double sheets and blankets (as all the hotels do to make double beds), instead they moved beds without asking if it was possible to change.
5. The breakfast room has one window (so there’s natural light), one big chandelier and 3 lamps; it’s true it’s not very big but we improved it for one year to offer a comfortable service. The number of seats is proportional to the number of guests we can host.
6. The guest on wheelchair has been informed about all the hotel services and measures before he booked and he knew he can ask the Receptionists to help him in any time. He and his parents was satisfied, so much that they came back some days after (we think they could easily find another hotel in Trieste if ours wouldn’t be suitable for them).
7. Breakfast includes not only “bread rolls, jam, cake and cereal”, but bread rolls, 6 kinds of jam, 3 kinds of cake and 3 of cereals, croissant, fresh fruit and fruit salad, yogurt, honey, chocolate cream, butter, cheese, 2 types of cold drinks, water, 10 types of hot drinks.
8. When a guest ask for train or bus timetable, it’s usual to print them for the guests and it’s what we’ve done when these guests asked for trains to Venice; they also received information about prices and times and suggestions about the best solutions to choose.
9. The day before guests departure the chambermaid found the wall completely spotted of red wine; she tried to clean it but the painting risked to clear so she stopped. No one of the guests informed us about the accident, they just went out as nothing had happened. We put the paper in the room to inform the guests that they have to pay the damage, also considering that we didn’t charge anything for the first day “accident”, when we have to wash all the blankets. The amount has been calculated asking a person who works with us prices of paintings and work. When one of the 2 adults who was there with 6 boys and girls came at the Reception, we explained what was happen and why we putted that paper; this person agreed with us and asked the guys to apologize for what they did, then they tried to clean the wall by their own without saying anything the Receptionist. When they finished, they showed the result and asked if it was okay; the Receptionist first and then the porter said they have to speak with the Hotel manager because it wasn’t a decision they could take, since the wall was better but there were still different colours on it. The guests thanked more than once the receptionist and the porter for their kindness and they were very friendly, as they were in the previous days (they didn’t seem they “felt like we shouldn’t be there”).
10. The morning they have to leave, the Hotel manager checked the wall and saw it had different tones of colour, so that the painting was still necessary so she asked for damages the same. She didn’t say “This is Italy” but she explained the requested amount was the standard rate in this city for paintings, because the guests continued to say that wasn’t the correct price.
We know that “accidents happen” but, if they happen once, we try to understand, as we did the first time, when the guests disturbed in the late night and continued to do it after the Manager intervention, and the first bottle of wine fell on sheets and blankets,; the second time we have to behave differently because the damage was graver and the accident happened nevertheless our first intervention.
It’s always our interest to make the guests feel like at home and if there’s something they don’t like, it’s important for us to know it to improve our service, but the criticism has to be true: it’s not correct to criticize the things that you enjoyed for 4 days only because on the fourth you don’t agree paying a damage you caused.
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London, United Kingdom
1 review
1 helpful vote 1 helpful vote
“Good location, but terrible service”
1 of 5 stars Reviewed 7 March 2011
1
person found this review helpful

We arrived at this hotel from Slovenia to be told that our booking had been cancelled and all they had available was a small twin room without ensuite. The common bathroom was dirty. We then were able to transfer into a double ensuite room for what we thought was the rest of the stay, but were shocked to return from a day out on our last night to find our belongings in the reception - they had moved us out of the room (incidentally, losing an item of jewellery in the process). Once again we were moved back into the small twin without ensuite and it completely ruined the end of our holiday. The staff were rude, unfriendly and insulting. I wouldn't recommend this place to my worst enemy.

However - it does confirm to me the need to check hotels out on Tripadvisor, since it seems others have had similar experiences.

  • Stayed July 2010, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrea Carriglio, Proprietario at Nuovo Albergo Centro, responded to this review
27 July 2011
Dear Madame, we’re afraid for what had happened but your reservation wasn’t confirmed because, after your request, we asked for a guarantee and we never received an answer.
At your arrival we offered the only room that was available in that moment (it was high season so it was normal that most of the rooms were booked) and you accepted that and also to change room the second night. The reason why we moved your stuff out of the room, putting it in some bags and keeping it near the reception, is that you didn’t ask to stay also for the third night so, after check-out time (12am), we’ve waited for more than one hour before entering in the room to clean it and you didn’t come to pay and bring the keys; we didn’t have any telephone number we could call and we needed that room for other customers, being check-in possible from 2pm.
We know it’s not fair to take personal things but this wouldn’t have happened if you had previously confirmed your intention to stay one more night.
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Additional Information about Nuovo Albergo Centro

  • Nuovo Albergo Centro Trieste
Address: Via Roma, 13, 34132, Italy
Price range (per night):* INR2,842 - 6,688

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