Stayed with a friend at this hotel for 11 nights. Our goal was to travel via railroad allover Italy while spending time at the beach in between.
Hotel is located on the third line (there are 2 rows of other hotels in front of it). To reach the beach you have to cross 3 small roads. It takes about 5 minutes to get to the beach. Each hotel has it's own beach with umbrellas and deckchairs (which you have to pay for).
I would say this hotel is more for business than for leisure, but that's what I liked about it the most.
I liked:
- room is nice, bathroom too
- not much space in the room but it didn't bother us much
- there are 3 types of pillows you can use and ask for almost any type of pillow (if you're allergic this is a big plus for you)
- beds are very comfortable.
- free wi-fi internet throughout the hotel. It also has a desktop at the lobby where you can surf the internet all you want and there's even a printer you can use to print stuff, also free.
Didn't like:
- Biggest problem of this hotel - there is big stairs (15 or 20 steps) in front of it so the only way to get inside the hotel is via those stairs. So if you have problems with stairs, think twice.
- Also, couple of the employees need a class on good manners. It is very annoying when while you talk to the receptionist you get a feeling she so hates your guts you just want to run from there.
- Another thing. There's not enough food during breakfast for all guests, so sometimes you have to wait for the eggs, or cheese, or ham before it's brought again.
- The rooms are noisy and not soundproof at all. I mean, with windows closed, we heard people laughing on the street.
- During the night the air conditioner switches temperature on its own and drops down to 15C, every night. So we frequently woke up freezing to turn it off.
But overall, I'm very happy with our stay at this hotel.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
18 March 2011
Dear Mrs. Elenazam,
Thanks for commenting your stay at Hotel Polo, which overall seems positive. You've expressed some concerns that I wish to clear up.
- Hotel Polo is situated on Viale Vespucci in Marina Centro, the most popular and elegant area of the city. The beach is only 50 mt. away, and the beach services aren't included in the standard bed and breakfast rate. I suggest you take into consideration our Bed and Beach offer online, which includes hotel and beach services.
- Hotel Polo has 10 steps on the main entrance ( not 15 or 20) and they aren't different than any other stairs and don't need any special physical strength. However, I respect your opinion.
- The objection you made about our staff saddens me the most. Our staff has always been the main attraction fo our guests, as you can see from the other comments on Tripadvisr.I hope the day you refer to was simply a bad day and I'm sure the next time you will be surprised at the manners of our staff.
- Breakfast is served from 7 til 12.00. It's more a brunch than a simple breakfast. We have a wide variety of dishes on our buffet which are constantly refilled by our staff. Of course some foods, such as scrambled eggs and bacon, are prepared at the moment the client requests them so that they are always warm. This way we garantee the freshest products.
- All of our ooms are soundproof but I agree with you that some could use a better soundproofing.
- Every room has a centralized air condition system that each client can regulate directly from the room. The temperature in the room doesn't change automaticaly, it respects the desired temeprature of the thermosat in the room which the client regulates indipendently.
I hope to have you as our guest again, best regards,
Cristian Brocculi
Reservation Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC