Good hotel at the edge of town. Two bus routes and an 8 Euro taxi fare into the centre. When we arrived bar/meal service not available due to staff shortage although it had been stated that there was a 24 hour service. Breakfast was not replenished as stocks ran out. Somewhat aggressive staff member in the breakfast area although reception staff excellent

Hotel totally overcharged due to conference in Parma, price almost treble normal

I stayed at the Holiday Inn Express Parma October 2011 for a conference that was downtown. I had a good experience with the staff, free wi-fi (with a code you pick up at the front desk, good for 3 hours), free breakfast and coffee in the moring. They don't have a business center, but they do have a computer in the lobby to check email and print your boarding pass.
It is a holiday inn express, not the Ritz, so if you keep your expectations as they should be, the hotel is good. It can get noisy because it's hard wood floors in the rooms (at least in the one I stayed in) however the rooms are clean and the bathrooms are big for Europe. I do wish they had an English station for the news however, CNN or BBC.
If you are in town to sightsee you might want a hotel downtown. The taxi fair is about 10-12 euro round trip. Not much close to the hotel itself, but if you are driving through it is a good location not far from the highway.

The hotel is a bit far from downtown but it is worth the price we paid for. It is clean, the staff is very helpful and the breakfast is good. Good internet for free. For a short stay/transit I would strongly recommend and would also stay again in the future.