I've just returned from a tourist weekend in Bologna and I booked this thanks to the reviews on here and I was delighted that I did. The rooms were spacious and the beds super comfortable, I asked for more pillows, delivered happily by the time I got back to my room. Clean modern and basically exactly as it looks online. The shampoo and soap etc was replaced every day which was a nice touch, and you room was properly tidied even my clothes were folded and put away. Most amazing thing was the staff, they were all so smiley and friendly and helpful. The breakfast buffet was immaculately maintained, it closed at 10 but if people were eating they didn't put things away, they waited for you to finish, and they did it with grace, offereing to get you more of whatever you wanted. The reception staff gave me great advice about places to visit, marked them on a map and even rang to book me into wherever I chose and one of the restaurants was closing but stayed open to serve us, this city is the most customer focused place I've ever been. Even the man who served us 2 bottles of water was so delighted you'd think we'd brought him a winning lottery ticket. When I got back to the UK I realised I'd left a phone number I needed on a piece of paper in my room, I called the hotel and although it was long shot they went to the trouble of speaking to the cleaner who cleaned my room after I checked out, I didn't find the number but I greatly appreciated the efforts they went to on my behalf. If I could give this place 6 stars for service I would.
Room Tip: I looked at 3 rooms on different sides of the building, they were all immaculate, and spacious.
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