When we arrived, there was NO ONE to assist with our luggage. We were in Rome, Tuscany, and then arrived in Bologna. I had NO desire to go to Bologna, however my brother did, so my husband and I made the stop with him before we headed to Venice. I knew we weren't staying anywhere fancy, however we saw another couple from England, extremely furious and annoyed that no one was helping them with their luggage. My husband picked up the luggage for the elderly wife as her husband struggled w/ their other bags.
the kicker was the 2 women at the front desk.....HORRIFIC. I felt like an inconvenience, as they were in some type of deep conversation as we were trying to check in. my brother arrived prior to us(we stayed in florence a few more hours :) and left us a note, which they NEVER gave us. we actually asked..did he leave us a note..their response?..."no, he just said you'd be arriving after him...." due to that, we had NO IDEA where to find them as we didn't have cellular phones that worked over seas. the beds have no comforters...they're like think tablecloths on top of sheets
some good things? Breakfast was OK. not horrific, the beds are not awful but certainly not great.the bathroom was clean, but you can tell this hotel is quite "run down" and needs a face lift. it was an unpleasant experience and we'll NEVER return to the hotel or Bologna. there's nothing worth seeing there other than the tower you can climb up into. great food...but there was great food in Venice and Tuscany..not worth it!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC