Made reservation in March 2009 for planned stay from October 5-8, 2009. Made deposit of 120 euros based on Gabriella Cinelli’s (Owner/Operator) written commitment that provided I advise her before September 29th, the deposit would be refunded in the event I needed to cancel. In early Fall of 2009 my sister-in-law was diagnosed with very aggressive terminal cancer. We had to delay our trip to Italy and immediately care of my wife’s sister. Advised Gabriella Cinelli (Owner/Operator) on September 10th of this sudden and unexpected tragedy that necessitated a change in travel plans. After death claimed the life of my wife’s sister we decided to re-schedule the Italy trip for September 2010. Had no problems with all other accommodation providers. Only EXCEPTION was the Hotel Ristorante Adriano. Gabriella refused to confirm our re-scheduled reservation because I would not send an additional second deposit. Sent a series of e-mails in hopes of securing a confirmation of the re-scheduled reservation, but without any success. Gabriella Cinelli decline to reply to my messages and did not have the courtesy to provide any justification for keeping the previously made deposit of 120 euros. I definitely WOULD NOT deal with anyone at the Hotel Adriano and strongly recommend that this hotel be avoided at all cost. Intend to continue to work at getting my deposit returned even if it means stopping in personally when I am in Italy this coming September.
- Adriano Hotel Tivoli
