I was so disappointed with the B&B on Opera Street. We had booked online and we believe had paid for Air Con & definately had paid for an ensuite bathroom. On arrival there was NO ensuite to our room but we were not to bothered as there was only 1 girl staying in another room so were only sharing with her. (there is 1 room with ensuite but this is not the one we got, this is a room for only 2 people and we booked for 4) We were asked to move into a MUCH smaller room 1 day after we had arrived as 1 of the people we booked for had cancelled (however we still paid for 4 people to be in this room), she was going to put 5 people in the room we were in and move the 3 of us to a double room and squeeze and extra bed in, this would have ment that we were sharing a bathroom with 6 other people, so we didnt move. After not moving the following 2 days our breakfast was not provided and we never saw the lady again. We had left a letter and receipt asking for our breakfast to be reiumbursed as we had to buy this, she took the letter and receipt but we never got any money back. We were also yelled at by the neighbours after getting stuck in the 3 man lift (hot tip, even tho its for 3 people no more than 2 MAX should go in this). The lady at the B&B then told us never to use the lift, but she waited untill we were stuck in it for an hour to let us know that it should never be used. Also when we tried to call her whilst being stuck in the lift she didnt come, it was another girl who was staying at the B&B who came to our rescue. The B&B was in a very convinient location and was very clean. However be aware you wont get air con, a private bathroom and may not even get breakfast. Also there are allot of stairs if your having to carry a suitcase.