We booked this hotel and were very excited about going to Rome. We got to Rome early in the morning, and could not check in so we arrived to the hotel to drop off our luggages and went for a walk. Nobody said there was a problem.
After walking through whole Rome, we came back to the hotel about 5pm, absolutely exhausted. We were then told at the reception, that they could only accomodate us for one night... The explanation was that their booking system has fell and they lost part of the information - apparently this is used by many hotels as they try to book as many guests in as possible. We were so tired we didn't even argue because they showed us a location of the other hotel and ask us, if we wanted to stay for one night and then move again, or go to this substitute hotel there right away. Of cource we agreed. This new hotel was also supposed to be in the historic area, close to Colosseum. They paid for a taxi to drive us there. We couldn't believe when we entered this new hotel. Is was also 4star hotel, but hardly 2 stars in reality.
Unfortunately, this ruin the whole Rome experience for us. We complained about it after we got back to UK and got one night refund back.

Having read the reviews of this hotel on trip advisor i booked a room for 1 night as part of a trip to Rome and Florence. My experience of this hotel is very different to other people.

When we first arrived the check in took ages because the people in front of us said that their bag had been stolen from near the main door to the hotel. I don’t know if this was true or not but the couple seemed sensible and unlikely to make things like that up. These things happen in hotels, but what was shocking was the reaction of the hotel staff, they literally couldn’t be bothered.

Our room was too hot (then too cold) and having had a shower (no sunken baths in our room unlike other people who have reviewed) we nearly flooded the bathroom. They have some type of funny wet room style arrangement with a shower door that doesn’t tightly close and a drain in the middle of the floor. Having the bathroom floor so wet was irritating when trying to get ready for dinner etc.

Having had a long day walking around Rome, and having picked this hotel because it had a spa (and one would think swimming pool, steam room etc) asked reception where it was located. I was told that there was no pool etc and that if i wanted to use what limited things they had I’d be charged 25 euros a day! Not what i expected from a 4 star hotel where use of these faculties are normally free!

I also had to use the computer in the hotel to print our tickets for the plane home. Again in a 4 star hotel it’s normally free to use the internet for 5 min to do this, but again, i had to pay 5 euro and i used the computer for literally 5 min. Not good.

The check out was also slow which cost me another 10 euro (having the taxi wait outside – perhaps an ‘arrangement’ between the porter and the taxi?)

Rooms very tacky for most none Italians.

All in all very poor. Much better hotels just down the road and better to stick to a bigger chain hotel.

I booked Romanico Palace looking for location and price. After viewing the reviews I was a little concern about the service and rooms, however I have to say that our experience was exceptional. Our room in the 5 floor (521 and 519)were perfect, clean neat and very Roman. The furniture was beautiful and in perfect conditions, the bathroom was majestic (not one tile missing) very nice shower, hot water at all the times, soft white towels and even the toilet paper smelled good . The employees were extremely helpful and very nice,every recommendation regarding tours and restaurants were perfect, Daniela the concierge was great. The area extremely safe we walked at all hours of the night. The maid found one of my pearl earring and left it in my night stand (very honest employee). The only area that needs improvement in my taste would be the breakfast (more variety) I would give that beautiful terrace more use, the view is incredible. Do not go to the next door restaurant 2 croissants/ 2 coffees ***15 euros***next day we went to a bar in the corner, the same order
*** 6 euros. Remember rooms in Europe are not comparable in size to the ones in U.S.
Lourdes and Carlos Gonzalez

Nice hotel and booked at a reasonable price. Located near the American Embassy and out of the chaos of the other areas. Fabulous shower and tub (sunken). Room is comfortable. No complaints.