Went with my 15 year old daughter to Rome as a gift to her after her 'confirmation'. The stay was the last 4 days in August.
First we booked the hotel without reading the reviews, only requirement was a fair price combined to pictures at the travel agency (provided by the hotel) and located close to places we wanted to visit. After booking I saw these reviews, both the good and the bad ones, I was a bit worried to say the least.
For me and my daughter we have no complaints on the contrary we are very positive about our stay at the Vatican Suite. If trying I would suggest to increased the coverage of the WIFI area.
Arriving.
We arrived by taxi (the recommended white ones) a very bad experience including high speed, no marginals, driver had to stop to fill up gas and finally tried to scam me by changing 20€ bills to 5€ bills, trust me that I was upset when entering the hotel.
In the reception we met the representative for the hotel and she was quite friendly and had upgraded our room since I had asked if they had a room with 2 separate beds, so I got a double bed and a single bed in a separate room this was done without cost. The kitchen had a kitchenette, but according to the signs on the wall that was free of charge if renting a week or longer, of course my daughter very quickly discovered this and used the kitchen immediately and I guessed that the 30€ was gone, this based on earlier reviews. When checking out I told them that we used part of the kitchenette and they said it was not a problem.
We also had the cold water experience, couldn't shower for a day.. Only cold water and we really needed the shower badly, so what to do except take a cold shower.... After the shower I discovered that the switch for the heated water was turned off and it was I who turned it off the night before....
Service
All staff working in the reception spoke good English, was friendly and service minded. Especially the lady working was very friendly and service minded, she helped us with good tips of where to eat, where to go and which buses to take. I cant complain about cleaning since it was good. Daughter commented that it was always fresh and well cleaned.
Room
2 rooms (1 had a tv), 1 bathroom and a kitchenette.
Good standard on room and bathroom.
Beds was quite ok, slightly to short for me (I have normally 220cm due to my 200cm length) and a bit heavy but I slept well, so did my daughter.
Location and other
The Vatican Suites is located close to the Vatican wall and is actually quite well located, this we discovered after the 2nd day, but if you aren't afraid of walking 2-5 minutes to get to buses I would say it would fit you nicely.
WiFi work on the roof, which you can reach by elevator and sit down with your smartphone, laptop or even relax with family, friends or other guests. We lived on the first floor and we was offered a tp-cable, but unfortunately we only had our phones with us.
What we liked most was the room and the helpful lady in the reception.
Both me and my daughter agree that this residence earn a good reputation, hence this long reply.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC