it was hotel policy that keys are handed into reception before you went out so we always did so that the cleaner could clean the room, I had left our money in the suit case for safety in the room and we went out for our day trip. When we had come back it was all gone we went down to reception to rport this as they had they key all day, the Manager dismissed me and told me that this sort of thing does not happen in our hotel, I explained that it had done and asked how he could help me again he told me that this had not happened and to go away, I told the manager that I was going to call the police he said as you have not declared anything valuble in the room to me the police cannot do anything, so we went out of the hotel to go to the police station and the Manager followed us shouting abuse to us this left us feeling so uncomftable
- Marechiaro Hotel Rome
