I don't know why this property has got bad reviews! We stayed here as a group of nine family members, two married couples, two single ladies, mother and sister with boyfriend. We found the service to be outstanding, we were welcomed like friends and always greeted with a smile and a hello! The toilet seat was broken in our room (by me - oops!) but by the time we got back from our day out it was fixed. The rooms were gorgeous having been renovated and the bathroom was amazing. Our view was onto a little courtyard which was filled with the remnents of the renovations but didn't bother us as we were out all day and they were in process of clearing it anyway. There was no street noise at night even though there was a busy restaurant right next to the hotel and the Trevi fountain was only 50m away!
