Hello,

I cannot comment on the B&B itself as my newly-wed wife and I did not stay here, my comments are soley based on dealing with the proprietor, Arturo.

My wife and I were on our honeymoon in Rome about to embark on a 13-day cruise around southern and eastern Europe. I booked a couple hotels through booking.com and this was one of them. Eventually we decided against all of the bookings and cancelled them in favor of a apartment (which I would highly recommend doing!).

Our poor experience with Arturo came about because of an error through the Booking.com system. I had cancelled the reservation online but it had not gone through and my credit card was charged by Arturo. After speaking with Booking.com they admitted the error, but told me that only the vendor was able to reverse the charge as Booking.com does not handle the credit card transactions. Fine. I spoke with Arturo about the error and he was very upset about this and refused to refund the money. After calling him numerous times and essentially begging him for a refund (as my wife and I are not well off and we were now stuck with 2 hotel bills), he reluctantly agreed to refund me the money if he could fill the room.

It was a nerve racking experience waiting and calling each day to see if the room had been rented, and he was getting annoyed at my persistence, but I assured him I did not want to be a bother but I was obviously concerned about the outcome. Literally the day before we left for our trip I saw the room and been filled online, and called him and he confirmed that a family was staying there for 2 nights out of the 3 we had booked and he would refund the money!

Now, here comes the fun part. While we were in Rome I called and confirmed that everything was going smoothly - that the family was staying in the room and he would refund the money. My mind was now at rest as I thought I would receive the money back. After our cruise I called Arturo and asked what the money situation was, only for him to tell me that I was supposed to come meet him and him give me cash for the refund, which he never told me! I informed him that he could just refund the money to the credit card which he said he would do, but of course did not.

At this point it seemed he had decided he would just ignore my calls to try to avoid paying. I literally called him everyday and was sent straight to voicemail each time. Eventually I must have wore him thin with my determination and got him to answer. He now said he would refund the money minus an 'administrative fee' which was about 30-40% of the initial room rate. At this point I just wanted something back because we are short on money, so I told him I would send him a paypal request and he could just pay that. To this day the paypal request is unpaid.

I continued to follow up with Arturo only to receive more straight to voicemail responses. When he finally does pick up, he now says that the bank hasn't transferred the money to his account, an obvious lie since it's been about 3 months since we've stayed there!

At this point I'm at my wits end but refuse to give up as people like this need to be taught a lesson. I will continue to call him until I am paid something for his decite, but I think it more important at this point to let the TripAdvisor community know what kind of man you are dealing with. There are TONS of other places to stay, so why stay with a known greedy cheat?

The atention was very good. From the first moment we had all the information about how to arrive at the B&B without complications, how to move in the city, and we had atention in all aspects.
The room was perfect for three persons: the beds, bathroom and the furnitures were very clean and every day we had the service, air condition, TV and colazione. That means we had all the offer in the announcement.
Location is fantastic, in 100 meters you arrive to Vatican City. In 5 ó 6 blocks you are in the Metro.
If some day I return to Roma, I'll use this B&B again. I can recomend it in all aspects. Arturo Pardi is a very good anfitrion.

My girlfriend and I spent the most beautiful 4 days of our life in Roma! The B&B Vaticano was great and we only walked 3 minutes to arrive at Petersplatz! Arturo, the owner from the B&B was very friendly and helpfull! The room was quite nice! If you want to visit Roma try to get a room at the B&B Vaticano in Via Cavalleggeri 6, I am sure you will enjoy it! Dear Arturo, thank you very much for all! Matthias

Key to our visit in Rome was Vatican B&B; excelent location, 5-8 minutes walk from Vatican City and with good bus conexions to visit other places in Rome (64 would take you to the Termini and from there it goes everywhere.
The manager is a very serviciable person, available when need it and polite...you will like him!!
For us, this is THE PLACE to stay when in Rome...