The worst experience ever!!!!
I made a last minute booking for 2 nights and I paid 20% of deposit at the time of reservation. Upon arrival, a woman - I assume she was the owner or a manager - told me the room that was supposed to be mine had got a broken toilet so that she could not let me stay in her property. She called another person who also owns a B&B nearby and asked him to take me to his. Unfortunately, his B&B was full that night. She and he were talking in Italian for a while and finally she told me tha he would show me another one which is run by nuns and very clean and nice. It was already 9PM, so I just followed him. The manager of Al Gran Veliero waved at me and that was it.
The nuns place was....just....OH, MY GOD. I refused to stay the night and found myself another hotel room. I phoned the hotel booking agency that I booked Al Gran Veliero B&B through and asked to cancel the booking as they failed to give me a room that was confirmed.
3weeks later, I'm still waiting for my refund as the B&B does not approve it. First, they let people book a room in their property no matter they are capable to take care of the guests or not. Second, they charge certain amount as a deposit for booking and even if they did not accomodate the guests, they do not return the money back. Third, if there is a refund request or complaint via other agencies, they simply ignore pretending they do not have anyone who can communicate in English.
Stay away from this B&B unless you want to have a "unforgetable memory" in Rome for the rest of your life.
