We stayed in a "Senior Suite" - "Atelier Room" - which would be better in nice weather than in the winter. The room, with small kitchenette, was too small and had no comfortable seating. If you stay in this room during warm weather, you have a lovely private, outside terrace which is larger than the room. The kitchenette was well supplied and a definite plus for the room. The metal spiral stairs leading from the sleeping area to the outside terrace are just about 12" from the foot of the bed, causing many leg bruises. The towels and toiletries that were provided were nice, but the bathroom was barely big enough to turn around in. One of the desk clerks was quite helpful, but otherwise the service from front desk staff was spotty - gave incorrect directions to something which was just was just two blocks away, had no change to provide to guests for use in their coin operated coffee machine, etc. The housekeeping staff were outstanding - efficient, pleasant and consistent.
In general the location is great - mostly a residential fairly quiet residential area. One of the eleven nights while we were staying there they had a large party in the patio area and, as usual, the staff left at ll:00pm with no one at the front desk or anywhere else in the hotel to supervise the party which went on until 1:00am. From 11:00pm until 1:00pm the music was sooooo loud that it sounded as if it were being played at full volume in our "sleeping" room. When I complained to the desk clerk the following morning he acted offended, but no offer of any discount, complimentary breakfast or even an apology.
The wireless internet system worked sometimes and for short periods.
- Laetitia Hotel Rome
