First, the good things about this hotel: The location is excellent- wonderful connectivity to all attractions and proximity to the main railway station. Rooms are clean, adequate in size and well-appointed. The owner is extremely friendly, helpful and accommodating.
Now the bad news: 1) We are staying here in the peak of winter (so I write this review from this hotel room right now!), and there were problems with the heating, which is not centralized but relies on individual ACs in the rooms. The room was freezing cold, and it takes hours for the room to heat up; and if you increase the temperature for faster heating, the connection for the entire hotel trips! So we had a power failure at midnight (when there is no representative of the owner in the building or any known reachable place, and the emergency number mentioned in the room might also not work, as happened in our case) and we had to figure out ourselves what to do about the black-out, since there was no way we could get ready early next morning in time to reach the Vatican where we had reservations, without electricty and water (which btw also dried up in the taps as soon as the power went out). Luckily, we managed to find the MCB in the dark lobby and turned it up ourselves (as if we had any option other than doing that or missing our Vatican trip).
2) Like many B&Bs, the owners do not reside near the hotel, but in fact outside of Rome, so there is no one to approach in cases such as above, or for even smaller problems
3) Breakfast is served from 8 am, which may be ok for some visitors, but was an issue for us because we chose to start early on our self-guided tours to beat the crowds. The good thing was that the owner was kind enough to suggest he provide some breakfast stuff that we could keep in the room's mini-fridge for the next morning, but it meant we could have no hot food items or beverages
4) It is tolerable for towels to not be changed everyday (which btw, we knew in advance because of the reviews here, thanks to Tripadvisor!), but I think it is expected of Housekeeping to provide the necessary toiletries daily. Small pouches were provided for shampoo and body wash, which were not even replenished for the next day. So one is expected to use some 15ml of liquid soap for atleast 2 days. Height of stinginess.
There is very little required to be done to make this accommodation almost impeccable for its standard or rating; simply more emphasis on providing better service should suffice.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC