This hotel makes a false propaganda.
They tell the hotel was 4 stars, but for me is none star.
I book this hotel in February, pay in advanced for 4 nights, but when we arrive in june, they give us a room totaly diferent from the pictures on the site (in the folder are the pictures). We ask to change to another room paying the diference, but the attendant don't give us attention.
He put us in a very bad room, where we need to climb a lot of steps ( an old person cannot stay there, is very dangerous), exist hair in the pillow and the bathroom is very small. I have 1,68 m, and my head touch the ceiling.
We book another hotel, and try to receive the money back from the Mallia, explaining why we are going out. They don't give back the money, and only say if you don't like, ok.
We stay in a lot of hotels around the world and in Europe we never have a problem like this.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC