we booked two months in advance, prepaid. We confirmed three days before we arrived. The hotel offered to arrange a private car from the airport to the hotel (for euro60) and we accepted as it was a long flight. The car picked us up at the airport, took us to the hotel, and a woman met us at the curb outside the front door of the hotel and told us they were fully booked. Shouldn't we agree on Tripadvisor that any hotel that pulls this stunt should be blacklisted? It was the same excuse you see on every bait-and-switch complaint...she says the occupant of the room got sick and couldn't check out. My response was, fine, we booked for four nights, we will stay at your sister hotel tonight and tomorrow we can come back here. No. Sorry. We are booked then, too. The only redeeming point was that they sent us to their sister hotel, which was very nice, truly, I cannot recommend it enough (the Les Fleurs Luxury House), but imagine how awful it is to arrive at your hotel that you prepaid for months in advance and be met on the curb with your luggage and be told...sorry, fully booked. Being highly annoyed, I anonymously called Intown the next day and asked if I could reserve a room- I was told they had two rooms available! So, the woman had lied to me. On the curb, prepaid room, reserved months in advance, she lied. I understand why she lied- the sister hotel was so new it didn't even have a Tripadvisor review yet and they needed to get it some business.
Was it a nice hotel? Who knows!? I barely was able to get out of the car before she was making excuses.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC