i think it is not a hotel maybe room renting there is a "like" reception desk. but you must to look for to find no sign. hotel stuff is too rude. only nice thing for hotel is situation.

We booked one night in Palma Residence through Venere.com and although the latter company have responded to complaints, they waive any responsibility and have not achieved anything with the operator.

Booking was fine, and although it was not easy to get through the property gates (no response to the call bell from reception) when we managed to walk through as others departed, they did let us into the actual buillding , and checked us in. At reception we were told that breakfast was not provided, but the company web site quite specifically states that 'Italian breakfast' was included. Venere state that unless it is stated on their booking confirmation, then it is not included - pity they do not make that clear as how can a B&B be that if both aspects are not part of the deal?

We were shown our room in another building within the complex, up a somewhat rickety lift. The accomodation was clean and tidy, if a little basic. We washed (everything fine - but see later) and went straight out into the city, returning late evening but having been given no information or instructions other than the use of various keys.

My partner showered but said the water was not very hot, and went to bed exhausted. I tried to do the same, but had no hot water. Having semi showered and removed all shampoo from my hair in very cold water, I retired in the hope that all would be ok again in the morning - I was not going to get dressed again to go to reception as it was some distance away and there was not phone or other method to make contact. Unfortunately, we both woke up cold in the middle of the night but there were no extra blankets or other bedding and the only source was an air conditioner that we had not idea how to work or even if it produced any heat.

On rising we discovered that the water was still unheated, but needing to ctatch a train we did the best we could and knowing that we needed the set of keys to get out of the grounds let ourselves out with the suitcases, but held the gate open so I could return the keys to reception. No response from reception on the intercom at the front door (supposed to be 24hours) so I could neither complain about the water nor give them the keys. I therefore hid them in the door frame and subsequently emailed the company explaining what I had done.

On returning home I contacted Venere and Palma Residences, having checked the web site for all the facts - and noticed a previous feedback about lack of hot water.

Despite about ten emails to Palma they have never responded, although venere did forward an answer that there was no problem with the hot water!

There were a few other unsatisfactory elements of the property which pale into insignificance of the water problem, they are there as advertised, but of little use - such as TV, room safe, free wi-fi etc all of which would be great if they worked and/or had instructions.

Pity as it was so convenient and it was clean/tidy.

Note: this is a review of another nearby hotel owned by this company, the Galaxy - we were switched there from the main Palma Residence property because of a problem with hot water. We stayed one night to catch a flight the next day. The management were certainly friendly, but we never got to see rooms in the main property... the manager took us to the Galaxy after we'd checked in. Pros: the hotel is just 2 blocks from Termini station, and the room was quiet for Rome (not a small thing in this noisy city). Cons: small room, very basic, poor facilities (very small shower though with excellent water pressure and temperature... but they didn't even provide plastic cups in the room, let alone anything like a tea/coffee maker). Overall very poor value for the 130 Euros they charged the three of us (I don't know if the rooms in the main hotel were better). There are MUCH better and cheaper options in the Termini area than this (they were all booked on the day we needed).

My girlfriend and I stayed here for a quick overnight stay at the end of a 2 week trip to Europe. We picked this hotel because it was close to Termini station and it was cheap. What we didn't realize is that there are about 15 hotels near this one that I'm sure would have been a better choice.

When we arrived in the evening, there was no sign on the hotel and no visible way to get into the gate. Luckily someone was exiting and held the door open for us. Once we passed the gate, we had no way of knowing where reception was. There were several similar buildings with no signs, and the premises were very dimly lit.

After we found the reception desk, we were told that they would not take a credit card (even though one was used to make the reservation). After insisting that we had to pay with a credit card as we did not have enough cash, the credit card machine miraculously repaired itself and we were charged for the room. There was a bellhop who insisted on showing us up to our room while eating a sandwich and carelessly rolling our only bag. Not sure why, but he decided to stop rolling our bag about halfway down the hall and just left our bag for us to take. Totally strange.

Hotel room is not what is pictured in the ads. Smelled of bad take-out food (not exaggerating - REALLY smelled!) and there was no top sheet on the bed. Very loud dorm-like atmosphere. Wouldn't stay here again.