We booked this hotel via a travel agent for 2 days prior to our cruise and two days post the cruise on September 17th and 18th and October 3rd and 4th. When we arrived at the hotel, we were given keys to 4 different rooms which were all occupied. When he was advised that rooms were occupied, he became belligerent..He was clueless, confused and disrespectful. When we finally got our room, it had an awful smell, there was no hot water, needless to say after a long trip we had to take a freezing shower - Not impressed. On our return on October 3rd, we were given a different room and it was a lot better. No Smell .
Location is excellent. Accesible to banks, stores, and main tourists attractions ie. Vatican, St. Peter's Square. Spanish Steps was also accesible by reasonable taxi costs approximately 8 euros. However, would not recommend this hotel to anyone. There are other great hotels within the same proximity.
The only redeemable feature in this fiasco is the staff Angela, friendly, accommdating and respectful.
- San Valentino Hotel
- San Valentino Rome
