The GOOD:
Very clean room, modern looking bathroom, and located right beside a lively little piazza with a view right over a beautiful fountain. There are three restaurants/cafe's in the piazza and the location is very good for seeing the sites of ancient Rome. We rented a scooter and there was always free parking available at the front of the building.
The BAD:
1. There is no front desk and nobody was there to meet us and let us into the building.
A buzzer at the front door is the only way to let them know you've arrived. We tried to telephone them but it was no use since clearly, nobody was in the office. We arrived at the agreed upon time (after email confirmation over a week earlier) and waited for about an hour before by chance, another B&B owner in that building was nice enough to call the cell phone of the lady working there. She showed up without a word to us, sitting on the floor as we were. Her name was Maria and she spoke limited English.
2. There was NO AIR CONDITIONING in any of the rooms or the tiny little front office. We were there in the middle of August and let me tell you, it was HOT and the rooms are on the fourth floor (even HOTTER). She tells us the a/c is broken and brings in someone to look at it but then they both leave without a word to us and we're left just assuming that it couldn't be fixed.
3. At times there was NO COLD WATER. Yup! Only hot or scalding hot. We were able to take ONE cold shower in the middle of the night to cool us off, then it was nothing but hot after that. What are you supposed to do with scalding hot water in 37 degree weather?? I read other reviews that said there was only cold water and no hot. So basically, you will either get hot OR cold water but rarely both in equal amounts.
4. At 3am, the garbage truck comes to dump the 6 bins of recycling right outside the building. If we had a/c and were able to close the very impressive looking windows, it might not have been quite so loud. But we had no a/c and it was loud. And they came to dump the bins both nights that we were there, both times at 3am.
5. There is NO BREAKFAST. Maria said the cappuccino machine was broken and we could just have instant Nescafe using tap water and the little kettle in our room. There's also some pre-packaged biscuits and cookies of unknown age. Being in Italy for probably the only time in my life, I'm not going to drink tap water nescafe and old broken biscuits for breakfast. On expedia there is a picture of a cute little kitchen which one must assume is for breakfast...but we never saw this room.
If it hadn't been so hot, I would have said this B&B is good for folks just looking for a central location and a place to sleep. But we didn't get any sleep here and the service was so terrible we're a little upset that we paid full price for NO breakfast, NO air conditioning, and NO cold water. Another strange thing, is that the cleaning lady comes in the morning and just sits in the office waiting for you to leave the room so she can clean it.
Had the owner been around it might have been a different story. It's a shame because this cute little B&B could have been great.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC