We were looking for a place to stay for a night to catch a train for the next day and this place fit the bill. It is very close to the train station and even though the area is not the nicest, it feels very safe and is gated with video cameras. The room was very clean and looked liked it had been renovated recently. Really nice bathroom and little balcony. The staff did not speak much English at all but they were nice and helpful. The biggest negetive is that this place is hard to find at night and they don't give very good directions. Take these instructions with you if you go: Basically, from the train station, you should exit the station doors on the right hand side onto Via Marsala. Turn Right onto Via Marsala, then left onto Via Castro Pretorio. Now here's the tricky part. The hotel is on Viale Castro Pretorio (not Via) Via Castro Pretorio becomes Viale Castro Pretorio so keep walking down Via until it becomes Viale at the stoplight. At the stoplight, contine straight, you will see a big sign for Hotel Enrico-this is where you want to go as Serendipity is in the same building. Simply buzz at the gate and they will let you in. Would recommend staying here if you need to be close to the train station. Would not recommend if you are vacationing in Rome for a couple days-stay somewhere closer to the sites. Hope this helps!

This hotel should not has a name as "hotel"... Fiestly, you shoul not believe in this hotel website, because all photos are not real. Only facade of Serendipity is really nice, but all thing inside are horrible. recweption is in the same building but not in the same staircase!!! So... to get to the rooms, you have to go ONLY by stairs on the 3rd level. There is a lift but from early 80s and does not work. At room you have beds which in fact are big mattress (when I seat on one, everything collapsed, because one leg of this bed was not fixed at all !!!). In the bathroom there was one BIG, horrible fungus just around the shower, so like that I could not take shower during 3 days!!! In the room you have only blanket and bed linen.To eat the breakfast you have to go outside from the hotel and go to another street (2min walk), and there is small bar in which you can eat simple sandwich, crossant and drink tea or coffe- thats all. I defenetely not recommend this hotel ( or only for them who do not care of fungi, derties and do not need shower)

i do a LOT of budget traveling, and please understand my standards are not that high. this hotel was repulsive. it was filthy and dark and dingy. the beds felt literally like sacks of nails. there were dead mosquitos stuck on the walls (yes, more than 1 mosquito & more than 1 wall), with BLOOD SMEARS from the mosquitos. cobwebs in the bathroom corner. the curtain broken & hanging off the rod. i felt repulsed spending 1 night here, and was terrified of getting eaten alive by bed bugs. when explaining to the management the next day that i wanted to leave, they were absolutely impossible. they insisted i had booked online & could not cancel (although the website was VERY clear that this was NOT a pre-payed booking. it was a reservation with a small (3% or something?) deposit required. it was even cancelable, yet they tried to insist that i actually hand them cash for all nights i had reserved. i finally ended up leaving without paying for anything at all, but only after the owner came to the hotel & there was a screaming match. i'll admit decent budget accommodation is nearly impossible to find in Rome, but this "hotel" has repulsive rooms, repulsive service, and repulsive attitudes. spend a little extra money to stay somewhere comfortable. i recommend the Astoria Garden or DEM Guesthouse.

Just recently got back from my first trip to Paris. I traveled with a friend and had a wonderful time and decided on settling on this location for my last night prior to my departure back to the U.S.

Finding this "hotel" was the first problem. There is no clear signage and is located on a major corner with other businesses and hotels. The location was close to the Termini (main subway station in Rome) but was in a very dangerous part of town with other low end hotels.

After a long day of traveling from Venice, I entered the gates and could tell from the get go that this was not what was advertised on TripAdvisor. Fear was my first reaction since the courtyard is extremely dark and, as I mentioned, hotel is located in a not so nice part of town.

I got to the reception area and was greeted by a young man that said that he had been trying to get a hold of me on my cell phone wondering where I was at. It was 7:30 p.m. and I had emailed the hotel a week in advance (and they acknowledged receiving it) that I would be there approximately 7:00 p.m. The hotel attendant then proceeded to tell me that my hotel was actually in another building and that he needed to know right away how I was going to pay for the hotel since he would be departing immediately for the evening and that there is NO hotel attendants during the night for anything, including emergencies. Only phone numbers are posted in hallways in case an emergency occurs.

After lugging my suitcases up a elevator that fit only myself and one suitcase at a time, we finally found our room which was sparse to say the least and very disgusting. The beds were actually cots. I found two fleas immediately on my bed and there were several mosquitos flying around since the windows had been kept open. My friend was bitten 5 times during the night by them and I was bitten twice. The bathrooms were also disgusting with only 1/2 role of toilet paper provided for two people and no way to get additional supplies. The hotel smelled of mold. I chose not to take a shower since I felt cleaner than getting in a disgusting stall that obviously hadn't had a good cleaning in quite some time. We looked into getting something else immediately after entering the room but since it was a Friday evening and late, we could not find anywhere and had to depart for flights 9 hours after arriving anyway so we decided to stick it out.

The only upside to this location was that the front desk did reserve a taxi for us early the next morning (which arrived on time) and we were able to depart this disaster before the hotel attendant arrived for the morning shift at 8:00 a.m.

I highly recommend AGAINST this place and continue to be baffled by the reviews.