Fobbed off to stay in this hotel which was £20 cheaper per night than what we had booked. Given 2 conflicting reasons why other accomodation not available (Dream House) - 1. it was full 2. gas leak. Asked for a refund of the difference between the 2 hotel costs and showed with my laptop just how they compared on Agoda. He seemed to have a problem in dealing with my request and started getting angry and shouting. Once my husband came out of the room he witnessed the owner take an agressive stance as though he was about to strike me. My husband then said we are leaving and we want our money back. The manager left the hotel and returned then rudely slammed our refund on the counter. He then threatened to call the police as I had taken a video of his behaviour and made another attempt to grab me and my camera.
Walk away and go and stay in Hotel Lussemburgo for an authentic Italian, family welcome.
- Conte Verde Rome
