we booked 5 nights here based on triadvisor reviews, our flight was delayed because of the snow and so missed the first night (we had no idea how lucky we were) upon arriving check in was slow and the manager was in a complete muddle getting everyone mixed up, the bar area smells like an ash tray and noone serves.
the real problem is the room, we were in 430, the room was tiny, no problem it was cheap but the mould pn the wall that had been badly painted over, ridiculous! the only heating in the room is from the towel rail in the one in one out bathroom, oh and the shower turns the whole mircobathroom into a wet room.
what really did it for us tho was the banging, this hotel is currently dojng renovations on the 1st floor, but they only work 10am till about 5pm so not really a problem when u go sightseeing, the issue is the doors are so thin and shoddy everytimes somone open and closes a door on your corridoer you can hear it in the base of your spine! the doors provide no sound protection at all and someone getting out of the elevator and entering their room, it feels like there coming into your room!
needless to say after geting very broken sleep the first night we left (having paid in full via lastminute.com) and checked i to another hotel just round the corner were we managed to resume enjoying our holiday!
oh and the tv is the size of a postage stamp, but this doesn really matter as the room was the suze of a piece of A5 paper!
the manager had little interest that we were leaving 3 nights early, as he had our money and there was no chance of a refund
there are so many hotels in this area, dont stay here!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 July 2013
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Many thanks for taking the time and writing this review about our hotel. Only with the feedback of our customers we can improve our service, hospitality and the product itself – the hotel. Your feedback is very important for us to constantly improve our service levels.
As we can see from your review, your stay coincided with the hotel renovation period. Hotel Impero was completely renovated step by step during the last few years. These works have finally been completed since the beginning of this year. Not only did we renovate the exterior but also the interior. Every room has been remodeled and refurnished. Our old TVs were switched to new 32-inch LED TVs.
With regards to the size of the rooms, being located in the historic centre of Rome, it is natural for the rooms to be slightly smaller of size (but according to national standards) compared to hotels located in more modern cities. This is a feature that you will discover in many hotels situated in the historic centre of Rome but you will experience a completely refurbished structure with fantastic central location linked with its history and culture.
Regarding the heating, our Hotel works with a centralized air-con system that is set to either heating or cooling mode. Depending on the season or on the wish of the majority of our guests, it is set to either cooling or heating mode. Our Hotel staff works very hard to satisfy the needs of our guests. Had the front desk been informed that the room was to cold, steps could have been put in place to make your stay more comfortable. We are a service orientated Hotel and if there is anything we can do to make our guests feel more comfortable, we invite them to inform us of their needs.
Thank you once again for the time dedicated to review your stay and we apologize for the inconveniences that the renovation works have caused. The hotel staff is working very hard to constantly improve the hospitality service and the facilities. We hope that you will be able to experience the improvements in our standards in a future stay and for any further enquiries, we remain at your complete disposal.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC