I booked a room for 4 night several months ago. Due to a last minute family illness I had to cancel my trip to Rome entirely. I emailed Rene a week in advance to cancel, told him what happened, apologized, and said I would love to stay with him in the future. He did not email back a confirmation of the cancellation. When I requested one, he got snotty.
He said he was glad I wanted to stay with him in the future, but that he would be fully booked when I tried to make the reservation i.e. he would not accept a reservation from me.
I understand that he has a small operation, but my cancellation was well outside the 48 hours he said he required. There was no need for a rude.
