Day 1 We arrived to find that we couldn't have the en-suite room we booked online because the previous occupant wanted to stay longer. We were offered one on the fifth floor with a shared bathroom, just for two days. It was 8pm so we accepted. The room had no bedside lights, no mirror and a TV that did not work.
Day 2 Hardly any hot water in the shower. We found that "breakfast included" meant that we had to go to a cafe around the block. It had no chairs and no croissants, The only thing to eat was lemon cake. Back at the hotel we found the door of our room was very difficult to lock each time we went out and when we finally managed it part of the doorframe fell off, bringing some chunks of plaster with it. I complained.
Day 3 Even less hot water in the shower. We had to pack up our cases and move downstairs to the en-suite we originally reserved. In the evening there was no hot water at all, and no towels in the room either. I complained more assertively. I heard reception shouting on the phone to a plumber. Also a lot of other people shouting, clumping, ringing the doorbell 17 times etc throughout the night.
Day 4 The manager seemed really surprised when we said we were leaving!

Before booking the hotel
I had read all comments on this web site,
I must tell the truth I was afraid to book there.
But I had no choice, as I needed a hotel in the centre
and I didn't have much money.
When I arrived in the hotel,
a very friendly lady met me at the reception.
She speaks a very good english,
and I had no difficulty at checking-in.
She let me choose the room I liked more
as they had more rooms free.
When I saw the room, it was very nice
(I mean for the money that I paid).
They offered me breakfast in the morning.
I went to a cinese bar and had a very good cup of coffee
and a bun.
I stayed there for three days, and I enjoyed my stay.
The cleaner was also very nice.
I spoke a lot with these two ladies.
They helped me with everything I needed.
So certainly I advise going there.

in short, it should not be rated as a hotel...rude staff, beds seem to be of 1800s also keeping u up all the night...breakfast with a croissant and a cold coffee makes it a pleasant morning and u never wanna return to your hotel...

After reading several uncomplimentary reviews on this hotel, I was hesitant to make reservations, but decided to go ahead. I followed up my hostel site reservation which included a deposit with an e-mail directly to the hotel. They responded with my reservation confirmation and answered all my questions. Upon arrival, the receptionist was able to show us two possible rooms. A couple of friends had decided to tag along to see if they could also get a room and were successful. The daytime receptionist was courteous, helpful and spoke fluent English. The antique elevator was able to transport our luggage and us to the fifth floor. We did have to navigate several interesting locks to reach our room, but the security made us feel safer. The room was adequate and was ensuite. It did overlook the street and Termini, but we had no problem with noise which was a concern. Our friend's room had air conditioning, but our room could only have a window opened for cooling. We chose this room on purpose. The location was fabulous being right across the street from Termini and all the links to buses, trains and subways. Termini also had a wide variety of eateries, shops and tourist info. A Continental Breakfast was included and was served at a restaurant across the street in Termini. One note would be to not arrive in the evening because the gentleman who manned the desk then does not appear to speak English. They also held our luggage for most of a day after we checked out before we boarded a train. We were allowed to use the office internet for short periods of time for free to check for important e-mails which was a nice surprise.