RECEPTION - We booked this hotel for a 2 nite stay B&B. Price was reasonable. On arrival reception were curt and unfriendly, however we did get access to our room at noon, 2 hrs earlier than usual.
ROOM - The room was small, but had clean comfortable beds, powerful shower and fresh towels, no airconditioning though, which would be a must in summer. The tv was a very old portable with no english stations, which we did have a giggle at, not the end of the world. Our door had chip marks where it appeared someone had previously tried to access the room without a key, which left us feeling rather uneasy. The locks on the door leave a lot to be desired and infact on the saturday evening we couldnt actually unlock the door and had to request help from reception, after 2 maintenance men and 35 minutes later we eventually got to go to bed. However if I got this room in the centre of Rome, it would have been an ideal base.
CLEANLINESS - All areas of hotel were clean. Our shower could have been a bit cleaner.
BREAKFAST - The breakfast was basic continental which was fine, there was an attempt at sausage, bacon and eggs which was revolting. The biggest problem was there were no staff. On the saturday morning we arrived for breakfast at 7.15am and we had to walk around a very large dining room to find a table which had not been used. There were no staff clearing or resetting tables.
LOCATION - This hotel is a good 45 minute walk to the Vatican, which once we found our bearings, we did walk into Rome centre each morning, enjoyed the walk and took a taxi from the Vatican back costing approx 15 euro. Most definately not central!
ATTITUDE - The staff in this hotel really let it down, my partner purchased 2 coffees and a kitkat and offerred a 50euro note. He received 25euro change. We debated how expensive the hotel appreared. After thinking about this during the night, I asked the coffee bar assitance how much an americano coffee cost. 2euro he replied. I approached reception, explained, received a shrug and it wasnt until I told her that my experience would be included in my trip advisor review that she attempted to help me. After great debate we received a refund of 20euro. This wasnt a mistake, this was a member of staff stealing from customers.
OVERALL - I would rate this hotel as poor. The hotel itself was fine, but its staff let it down badly.
- Torre Rossa Park Rome
- Hotel Torre Rossa Park
- Torre Rossa Park Hotel
