Arrived about noon after 10 hours traveling. Were were told by a indifferent young man we could not check-in until 2pm. We would have to go away and come back at 2pm? There was no place for us to wait in the 'hotel'. We were allowed to leave our luggage in a bedroom adjoining the reception area. There was not much for the tourist in the immediate locality or maybe after traveling all night we were not energetic enough to seek out the amenities. We waited the 2 hours on public benches nearby, luckily the weather was pleasant.
Checking-in was no more friendly than when we first arrived. No smile, no conversation, disinterested, almost hostile.
We stayed in 2 rooms, 2 persons per room. The rooms were tiny! The 2 single beds were like a single double because there was no room to put a space between them. There was an empty fridge in the rooms which could not be used because there was not enough room to open the door sufficiently. The smallness of the room maybe contributed to the stuffiness and the air conditioning did not appear to help the situation. We left the window open on the first night and the following morning we were covered in insect bites - mosquitos, we guess. We were not aware of this being a problem at the end October even in Rome, a reminder would have been nice especially as we were obviously from a colder climate. But disinterested, unfriendly staff was the norm during our stay in this hotel.
As a parting shot, as we were checking-out the 'frosty faced lady' informed us we had to pay €5 for water?? We asked for an explanation of this 'extra charge' and were informed we had taken water from 'the bar'. What bar? A fridge in the reception area. We were not even aware of its existence let alone that this was available to guests. An argument ensued as we insisted we did not 'remove drinks from the bar'. She said it was written down to our rooms but could not say by whomever, or when. Our denial was not accepted as we got no apology and we were dismissed with a wave of her hand.
Not a pleasant way to leave Rome. 2 of our party had been in Rome previously at a different hotel and had a very enjoyable stay. We paid more for this hotel because we were foolish enough to believe the description on the web site. "A friendly family atmosphere ensures that guests can relax in a cordial and soothing ambience after a long day". Nothing could be further from the truth!
