We rent a bungalow for two. It was brand new, perfectly equipped, well heated and everybody was helpful. We had rented a car so the 10 km to the city was easy.

Located on north side of Rome, this nice campground also has cabins/bungalows to rent. You can quickly and inexpensively get access into into Rome (~20 minutes) by taking the train (the station is within walking distance) across the street from the main entry gate. The Bungalow Park is a little difficult to find though, especially at dark. A nice pool. although it was cold in early October. You must wear a swim cap (can purchase one a the bar for $2-3). They put on a good breakfast buffet and there are laundry facilities to wash/dry your clothing albeit expensive. The cabins have a personal bath but the shower was a little too small for me (I am 6'4" and 270lbs) so you can opt for the common showers which are kept super clean and have private shower stalls. Kind of nice having a farm next door and hearing the chickens and animals. Really is peaceful and certainly not what one would expect in Rome.

We had booked Flaminio thru hotels.com for our annual family trip (myself, my sister and her husband and their 2 children) and pre-payed for a total of 5 persons staying at one of their chalets for 5 nights.

I was the first to arrive at Flaminio at 6.30pm, the other 4 arriving on a later flight.

At check-in I was informed that the chalet assigned to our party was for 4 persons only, and we would need to pay for an additional 2-person chalet for the 5th person (me).

Since I had a printout of the booking+payment receipt, I knew that we had booked and paid for 5 persons, and I flatly refused to pay more money. We did, however, agree that when the rest of the party arrived we would sort things out. They asked to see my passport, which I showed, sensing no mischief. But they wouldn't give it back to me!. They claimed that it was their right to hold some ID during our stay, but I was offered no explanation. As I had a choise of either standing in a cold reception for 4 hours until the rest of my party arrived, or leave my passport for the time being and get a key to a hopefully warm room (this was a bloody cold october night in Rome) and then try to retrieve my passport later when hopefully this mess was sorted out, I opted for the latter.

The 'chalet' turned out to be a bleak and cold shack, with a somewhat decent queensize bed (granted) and a 1½ pers foldup bed which was as lumpy and hard as a rock to sit in (and, as we found out later, to sleep in). A table in the corner some 40x40cm that could hardly fit 2 let alone 4, or 5 as we were. TV had CNN, but the signal was rather spotty.

Due to a flight delay the rest of the party arrived close to midnight and was informed that I had to to move to a shack elsewhere in the park, as the booked shack was for 4 persons only. On top of that my sister was thoroughly told off for booking 1 person short (which she hadn't!), and the guy at the reception desk was told off by a manager for letting me in without paying.

I pretended to move into my own shack, but we decided that I should simply bunk up with my family as we intended all along, even if we had to share the beds, 2 kids and dad in the queen, sister and I in the 1½ pers fold-out bed.

But worse was yet to come...

The heater in the shack turned out to be broken (it was no more than 8-10° C outside) and beds had only sheet and a thin blanket. The toilet stopped flushing after a few visits, there was no warm water, and the cold water ran with just a tiny trickle. Curtains were missing, so we had to cover windows with towels to get a bit of privacy from the guests in the neighboring shack a few meters away.

We went to bed at 01:00 wearing every piece of clothing we had brought, and around 3:30 am we could bear it no more, shaking with cold, and called reception desk on our cell phone (the shacks having no phones) for help with the heater. We had to call several times until some nice but utterly useless 'janitor' showed up, spent an hour or so banging haphazardly on the plumbing, the heater, the air con and whatever he thougt would miraculously beat some life into the heater, but eventually he gave up, shook his head and left us to our own devices. He did, to his credit, bring a few extra blankets, which helped a tiny bit, but only just so.

Having had no real sleep, worrying about kids getting pneumonia, worrying of never seeing my passport again, we got up early, called hotels.com and told them that we would under NO circumstances spend another night in that godforsaken place.

Hotels.com called us back after 20 mins to tell us they had found us another hotel and gave us a refund matching the one night's sleep we didn't get.

I went to the reception and asked for my passport, which I got (phew!) and said that we were checking out because we were NOT satisfied. The lady at the reception desk offered no apology or explanation, nor did she offer to make things better if we'd stay, she just gave us a really mean look. While we waited for hotels.com to call back, we heard several other guests checking out all for similar reasons as ours.

I will never stay there again, nor do I recommend this place to others. They get 1 star, because I can't give less...

If you like camping this is your place. If you are looking for a hotel run. It is clean, staff people not helpfull at all but located in a very convenient location. I will not stay there any more, to me hotel = hotel not a trailer park