No major complaints, as there are also no major benefits to this hotel, but its location.
The room (118) was cleaned each day.
It was a very small room, with a small flat screen TV, an old safe inside the wall, restroom and a shower and even a bidet. The sink had a breaking signs on it, but still was whole.
The staff were very friendly and nice, and attended our needs pretty fast (a bulb that went off was quickly replaced). On the other hand, we had a few problems with them -
First of all, they were pretty misinformed. I asked about the "Angels and Demons tour", and I was told that it stopped a few years ago. 2 days later (too late for us) , I found out that it is still running. I asked about the train to the airport and I was told the wrong times.
The other problem was, that when living, we wanted to pay with a credit card ( we ordered with a CC in advance from Hotels.com ), and it took more than 10 minutes, because the reader wasn't attached, and they had trouble connecting it. The year is 2011, it's not supposed to happen.
The location as was said before, is really great - a few (10-20) minutes walk from major sites, and also close to bus lines 40 and 64 that travel to the Vatican, and to the underground that goes to Piazza del Popolo.
All in all, it's ok, and I would go back there, just don't expect too much.
-We didn't have breakfast and didn't want the AC (on pay). The hotel has no parking lot of its own.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC