The operators asked us to prearrange a time for our arrival, and agreed on 10am, confirmed by email. We waited in the street in the rain for 20 minutes, then rang their contact number and someone came at 10:40, accusing us of not having made the arrangement. The apartment was not ready and we had to leave and come back at 12. After a sleepless flight from Australia, we found this reception inexcusable.
