We had a very BAD experience at Casaromana which appears to be an outlet with several apartments throughout Rome. There was no reception, public areas and service. When we reached the property at Via Monterone, we had to call and wait 20 minutes for a man to arrive and walk us to another property. After checking into our room and paid our bill in cash, we were left on our own. Throughout our 2 night stay there, there was no staff on the property to provide assistance or answer questions.

The WORST they did was using their master key to open our room and removing our luggage and personal items WITHOUT our knowledge while we were out sightseeing. Imagine our shock when we returned and saw our stuff being left outside the room unattended!! It seemed that they were overbooked and wanted us to move to another property despite the facts that we had fully paid for the accommodation and it was our last night there. We refused and spent 15 minutes reasoning with the owner over the phone before he made alternative arrangement for the other couple who was about to occupy our room.

When we checked out, it was simply leaving the keys in the room.