My husband and I had planned to stay two or possibly even three nights at FamilyHouse, but only ended up staying one (and wouldn't even have done that if it weren't for the late hour). Our room was adequate, certainly not what the picture showed, but okay. The room was basic (as we expected) and visually pretty clean, but for whatever reason, it still felt kind of dirty. Our room had an air conditioner in it, but we could not find the remote control for it, so we asked at the desk on our way out. The lady told us that she would find it and have it for us when we returned that evening. The temperature outside was warm (maybe 80F), but we were not able to get much of a breeze with the window open, so we would have liked to use the air overnight to help us sleep. When we returned, they lady at the reception was not there and the night clerk not helpful at all. The first thing he did was make a snide comment (in English) about me asking him (in Italian) if be spoke English, something to the effect that in Italy, a person speaks Italian and if he visited the US, he'd have to speak English. Now, I appreciate that Italian is the language of the land, but I can't change the fact that the US is, for the most part, an monolingual country, nor can I change the fact that my high school (or college for that matter) didn't offer Italian language classes. I don't speak fluent Italian, but during my visit I made an attempt to use Italian pleasantries as much as possible. And let's not forget that the name of the b&b is in English! Or that they have an Enlish website! Or even that I had conversed via email with the b&b in English! This clerk made me rethink my desire to visit his country, to learn about and experience some of its culture and, might I add, contribute my hard earned money to it's leading industry - tourism. And when we asked about the control for the air conditioning, he told us that we didn't need it because it wasn't hot enough. After being treated like this, we decided to leave as early as possible the next morning. It's just as well that we decided to leave early, as neither of us slept well on the super firm mattress. I would not recomment Family House to anyone.