DO NOT STAY HERE! I booked the Luna room, paid my deposit and even emailed the owner a few days beforehand. Arrived at 1200 noon to find that they had sold my room to someone else and wanted to charge me 110 euros per night for another room. When I said that this was not on, the owner was extremely aggressive and intimidating and put my suitcase outside the hotel. He said that he didn't want me to stay in his hotel. After an argument he threw my deposit back at me and said I would be back as I wouldn't be able to find another hotel for 110 euros. I was very upset and left in tears. I spent the rest of the day (6 hours) trawling Rome and eventually ended up staying at with the Youth Hostel International Association (for 21 euros per night). However, the Astoria had kept my passport and I had to make the bus/metro journey back late at night to pick up my passport as they failed to fax a copy through to the Youth Hostel so that I could get checked in. I was travelling alone and find their behaviour appalling. Extremely prompt at putting my suitcase outside - not so in returning, or faxing through a copy of, my passport. Also, the hotel does not have the facilities it advertises. For example, there is no safety deposit box, fridge or internet access! REPEAT - DO NOT STAY HERE!
