On arriving after a long train journey from Como we arrived about 5.30. I was travelling with my son and had booked a twin room but was initially shown a tiny room next to the door with a double bed. The man said he had told them to make it a twin room but obviously they had not done this so he sent us away for 15 minutes and then told us to come back and then he would make another room available for us. we went away and had a coffee down the street and came back and were shown a different room which had a double and single bed in on the main road side . the overall impression of room 205 was it was very dingy and smelly but at least the towels and shhets were clean and it was a decent size. It had an old fashioned air conditioning unit that was very noisy. the toilet would not flush and my son had to get up and put his hand in the cistern several times to release the flushing mechanism ...not ideal when you are on holiday !! the shower doors and plastic sliding doors were very grimy with damp black marks along the grroves
At 1 am the air conditioning stopped working and we had no sleep as it was a very noisy room on the road and we had to open the windows. Next morning the shower fitment was broken and we had to hold the shower head in outr hand to get a shower. I went to see the man and told him about the air con and he said it needed emptying which he did for us
That night we kept the air con on and I got up at 4 am to go to the toilet and consequently stepped into a floor covered in water quite deep and consequently slipped and fell hurting my hip and leg. The man was no where to be seen so had to use the blankets and sheets and towels to mop it all up. We were gettig up at 6 am to go to pompei and so had to go and knock the man up and explain about all the faults( the hairdryer had also broke by this time also so with the flood, the broken toilet, and shower fitment it was not good ) He said he would move us to another room while we were out but no concern was shown for the fact i had fallen it was not even acknowledged. When we got back that evening they had moved us in to a tiny scruffy room that you couldn't swing a cat but after being on a trip for 13 hours didn't have the energy to argue any longer so just went to bed
(oh and also the coffee machime wasn't working and as there was no tea and coffee facilities in the hotel rooms had to go across the road each morning to get a coffee)
At the end of the stay i asked about a discount for the inconvenience of everything and she said no because " it could have happened to me at home it was just unfortunate ..and she wqs letting us leave our bags there free of charge for the afternoon "
The only redeeming feature was the location ...do not stop here if you want a decent hotel aswell.
- Labelle Hotel Rome
