A friend and I stayed here in September of this year. Considering the budget price in central Rome, we weren't expecting too much. Even with low expectations, this place is horrible!! Our room smelled horribly, and the air conditioning was broken. We had to repeatedly complain, and it was fixed in time for our departure, and they didn't discount our room at all.
We paid the balance of our account upon check out, and when I got home I realized they had also charged the credit card I had used to make the reservation. When I emailed to complain, Carmen admitted their mistake and said they would fix it. It has now been over a month, and they have not refunded the money, and are incredibly rude to me over email. Luckily my bank will refund me the amount from the fraudulent charge. Its a good thing my bank actually does their job, otherwise I would be out several hundred Euro.
Save yourselves the aggravation and avoid this place like the plague!
