We are a family of 4, we checked into Hotel Sunset Roma for 4 nights at the Suite on L1. On the day of the arrival, there was a confusion about our booking and no one was avaliable at the counter (we rarely see anybody at the counter through out our stay) - we had to stand at the lobby for 30 minutes before they sort it out. But that was just the beginning.



Our hotel room was broken into the last night of our stay. We lost 2 laptops, cash in our wallets ($2000) and my PASSPORT. The fishy part is that no doors or windows were broken. Hotel rooms use electronic access cards to go in, there are only 3 cards avaliable - we had 2 and the owner had the other one. We requested to see the survaliance camera video but was denied by the owner Andrea - as he claimed that the footage was stored with the survaliance company and he was not authorized to show it to us. We reported the case to local police and was told that there was NO video avaliable as the survaliance camera was BROKEN for awhile! After this happen, Andrea informed us that his hotel is fully booked for the next couple days so we are on our own - eventhough this took place in his hotel, eventhough we have no money, no passport - we are on our own.



I do not want to get into the details what happened afterwards. I just want to say this has been the worst experience I've ever had. Completely ruined my family vacatino and our memory of Rome. I would avoid this hotel at all cost. STAY AWAY!

We stayed here recently - the hotel wad in a great location. Safe area, clean, next to good places to eat, and 10 min to the colosseum and 15 min to the Trevi fountain.
The front desk person is only there when you check in, so make sure you ask all your questions and get his restaurant recommendations when you check in.
The rooms were a decent size, the tv has lots of English channels, and the bathroom was big and very clean. Make sure to bring your own shampoo ( was not a fan of theirs). The only negative of the room was that the beds were way to firm for me and the temp in the room was warm at night.
It was about $ 230/ night.... The most expensive of our Italy trip. But Rome is a bit more expensive in general.

This was the best hotel we encountered during our three week stay in Italy. Not only was it a great price, centrally located with extremely helpful staff but the room included amenities that travelers need- plenty of storage, very roomy, hangers, convenient light switches, plenty of air conditioning, etc. Check out the bulletin boards in the lobby with guest's raves.

We chose Sunset hotel based on the reviews of Trip Advisor, we were not disappointed. This hotel is very clean and comfortable, in a good location and safe neighbourhood. Our room (triple) was larger than the usual European hotel room and was well equipped. The staff was most friendly and helpful and we were always greeted with a smile and a warm hello. The hotel doesn’t serve breakfast, but considering how many pizzerias and shops there are nearby , it’s not even an issue. We truly recommend it !!!