I arrived on a Friday afternoon, and the guy who help me check-in was very kind and helpful. I think it is important to mention that this is definitely not a hotel, it is a private house, so there is no 24 hour reception available, however the guy said that if I needed anything to call and he would be there in 5 minutes. The room had a big bed and it was spacious (considering others I experienced as a solo traveler in Europe) and I had a private bathroom. I paid my stay in advance and asked what should I do for check out? he asked at what time I was leaving on Sunday, I said noon because my train departure was at 2pm. He said, that would be fine to just leave the bedroom door open, leave the keys in the room and that would be okay. I should also mention that my room was in the bottom floor next to the reception desk, so it was quite loud when other people checked in. And also the cleaning lady was very, very loud, quite inconsiderate for someone on vacation wanting to sleep-in in the morning.
Sunday morning at 10am I hear a bang on my door and the cleaning lady's loud voice "10am you must check out" I was woken up by this and quite surprised, I opened the door. No one is there, but I can hear the cleaning lady's voice from upstairs "10am you must check out" I said I was going to leave at noon (as agreed in my arrival) and she continues to yell "10am you must check out" without facing me. I said, "I need to pack" So I close my door and try to make sense of what just happened and begin packing my bags. A few minutes later she bangs on my door again and says "you must check out", I open the door and again she's gone. I close the door and continue gathering my stuff. A while later she bangs on my door again yelling. This time I am pissed off and say "stop! I am packing, I will leave as soon as I am ready." I was practically chased out of this place and left with the worst impression ever.
I am very sorry about this because the guy who helped me check-in was so kind and accommodating. I feel bad for this experience but there is no excuse to treat a paying customer this way, this was the single worst experience of my trip to 4 countries in 5 weeks and of all the hotels I stayed in.
- Secret Garden Rome
- Secret Garden Hotel Rome
