My wife and I booked this hotel for our final stop in Italy. We were looking for something nice, but not extravagent. We booked through another web site that showed pictures of a clean, modern looking room.
The first thing that you should know is that this is not a hotel in the traditional sense. It is an old office building and the "hotel" occupies a few floors. There is an elevator that brings you up to the floor with the lobby that worked maybe once for us in 4 days. Be prepared to use the stairs and heft your luggage.
When we first walked in to our room, what we actually found was an old, dirty room, that was not well maintained. There was a dirty beadspread, marks on the walls, stain on the carpet, light fixtures hanging from the wall, wires hanging from the ceiling, and air conditioning that did not work. The only thing that was true to the pictures we saw were the newer bathroom faucet and toilet. After complaining to the management, they offered us a different, bigger room, but in similiar condition.
I complained again to the manager and was told that this is the level that we should expect in Rome. I told him that the level of the ammenities have nothing to do with the cleanliness and upkeep of the room. His only defense was that they were given thier rating by the web site and were fully inspected by thier representative.
We would have immediately left and gone to another hotel, except we would have been out hundereds of dollars because of the cancellation policy, so we decided to tough it out.
The next wonderful (sarcasm) part of this beautiful (more sarcasm) hotel was the bathroom. As I mentioned, there were some newer fixtures, such as the sink faucet and toilet. That's about it for the positives. There was mold in the shower. The water was cold 90% of the time and scalding hot the other 10%. Water leaked onto the floor from the shower. The towels though were the worst part for me personally. The smelled like they had been soaked in Curry. I immediately requested fresh, clean towels and got towels that smelled just as strong as the first. I don't know why, posibbly laundry was done in the same place as cooking?
My final complaint is that the window shades/blinds in our room were broken and would not lock. This left us with a very insecure feeling about security in the room. Although we were on a high floor, the small balconies were connected and it would have been possible, although unlikely for someone to break into our room.
The only possible positive thing that I can say is that the staff seemed overall pleasant, although I definately didn't feel my complaints were addressed properly.
Bottom line: Would I stay here again? Heck no! Would I recommend this place to anyone? Only my enemies!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC