Having ween quite some hotels, aware of cultural differences between countries: do not go here. Have read reviews about the staff and unfriendly-ness, but thought upfront this would be ok. It wasn't! Even worse. Rooms are small. Family room with the size of a single bedroom. Loud party at night till 0.30am underneath the family room is not handy. Nor was an apology made (with 2 small kids that could not sleep). Pool is nice, but the staff is terrible. 1 out of 10 seems to care. The other ones ignore you, do not help, and have no idea what service with a smile means. This hotel will never learn and improve. Send all employees on a customer service training might be a start, combined with english or italian lessons. No value for money.
