I booked this hotel for a short break for my husband and I and chose it over many others because it seemed to be extremely good value for a four star hotel with supposedly excellent facilities, including a pool and spa. I opted to book a chain hotel rather than an independent as I assumed (incorrectly) that it would conform to the 4 star rating it had been given. However, I was very disappointed with the hotel when I arrived. It was miles out of town, a good 25 minute walk to the nearest metro station (although there was a sporadic free shuttle service from the hotel), there was very little in the way of restaurants or shops in the immediate vicinity, the lobby was small and unimpressive and the staff were surly and not particularly welcoming. The lifts were tiny and a bit rickety and our room had a vending machine right outside it, which buzzed and hummed all night. On the positive side, this hotel was quite cheap compared to some others, the room was clean and of a decent size with a fairly comfortable king sized bed and en suite bathroom, and breakfast was included, although some of it was inedible (particularly the scrambled eggs).
Perhaps I am being overly picky but the room did not contain any information about the hotel facilities i.e. what was in the fitness suite, when it was open etc, there were no instructions for operating the air conditioning (which didn't seem to do anything other than turn off or heat the room to 26 degrees), no tea or coffee making facilities, and no room service menu even though some scant information on the key card suggested room service was available. In their defence, we probably could have got all this information from the reception staff but as they were less than helpful when we did have occasion to speak to them we didn't bother asking and spent as little time in the hotel as possible.
If this hotel had been listed as a 3 star hotel I would not have been so disappointed and for the price I paid it was quite good value. However, I was hoping for something a little more luxurious and feel I was misled by the star rating and the pictures on the hotel website, which make it look nicer than it was. Next time I would opt for something a bit more expensive closer to the city centre or if I was staying on a budget I'd probably opt for an Ibis and give the Golden Tulip a miss.
- Golden Tulip Hotel Bellambriana
- Golden Tulip Rome
- Rome Golden Tulip
