my friend and I, both 21 years old, stayed here from 6th-13th August 2011 as our hotel went into liquidation and our travel agent arranged this one for us. came onto trip advisor and read the reviews and was absolutely horrified and dreading my stay here.

i'm going to be as honest as possible, and for the record although we are 21, our standards of cleanliness, safety noise etc are high. when we first arrived we checked in and headed up to our room 207. the lift was absolutely tiny it was a struggle getting ourselves and two cases into the lift. we arrived at our room and although it was small, we did a once over of the bathroom and bedsheets and they were clean. in the cupboard there was also a safety deposit box, which we were glad of.

**positives**
clean room, comfortable bed, good location for reaching termini station (its just across the road), our room had a balcony which was nice for sitting looking out and hanging towels out to dry, no noise (there was a loud american family next door but we only really heard them during the day once or twice) staff were friendly enough to us, clean towels and maid service every day. good powerful warm shower. on our day of departure, check out was 12midday but our flight wasn't until later so we asked if the staff could keep our bags and this was no problem. they lock it away in a room for you until you need to go to the airport!

**negatives**
when someone flushes the toilet in another room or somewhere in the hotel, we heard a rush of water as if it was going down a pipe, sounded like torrential rain outside, the shower has no curtain like everyone has mentioned therefore when you take a shower, the bathroom will end up soaked. the maids do give you plenty of towels tho so it can be easily dried. our safe broke on the thursday so we had to lock our valuables away in our cases.

cant give an opinion of breakfast as we were never up in time to eat, breakfast was 7am-10am! also, although they never bothered us, there are a few homeless people who hang around termini station, so be careful.

this hotel is by no means the Ritz, but it is not as bad as some people are making it out on their reviews. Our room was one with a balcony, not all rooms have this. this hotel is fine if all you want is a base for your time in rome. it is also located just down the street from the Terravision bus service which takes you to the airport.

the worst hotel service i have ever received, is the 4 stars self proclaimed? i have done many travels, from the most posh treatments to the cheapest backpacking lodge. but this is the worst i have even seen. THE STAFFS ARE THE ONES RESPONSIBLE FOR SPOILING THE ENTIRE TRIP, we were poorly greeted when we checked in the hotel, as our flight arrived an hour earlier than check in time, i was rudely told that i was too early and to return later in the day. the old man concierge always reply me in the utmost disgust, and it is clearly shown in his facial expression and body language, he doesnt even look at me in the eye when we converse- it doesnt take a genius to realize this is just poor courtesy.

i strongly felt disrespected by the staffs- when i was filling up water from the breakfast table, the waitress yelled at me for emptying their jug of water, perhaps it is my inability to understand italian, but never have i been yelled by a waitress before.

the shower and bath had no partitions with the rest of the washroom, so u will definitely wet the whole toilet by the end of the shower.

the tv set in my room was faulty too, as it is not capable to receive satellite programs.

never would i want to visit this place again although the location was a good one.

The staff was very BRAVO ! :) The location of hotel is the best !

Were just arrived with my wife from 2 day trip to Rome. This hotel is recommended only for students groups, as all the other guests were young Italian students. They kept lot of noise while walking from room to room between friends until 1-2 am every night. Hotel reception service is available only until 10 pm and then no one was not keeping any order in the hotel. Receptionists are back on 7.30 am, and if you need to get out to for example to airport before that, outer door is closed in way that people cannot get in and out from the hotel. So, remember to agree in advance your check out when leaving at night time or early morning.

I am from Finland and remember also Italy and specially Mr Berlusconi about his talks of finnish food compared to italian. I would recommend him to visit this hotel on a breakfast time and re-think of his words. Me and wife haven't never seen and tasted this low level breakfast in any hotel everywhere else, no mather the stars of the place. So, don't count on you get free and tasteful breakfast included into price.

Some might say that location right next to termini is good. I would say yes and no. I don't anymore consider the trip from and to airport as important than location to sight seeings and shopping areas. Termini underground is always full of people and there is a long distance to walk in and out from underground to daylight. It would be more easier to just step out to street from your hotel and walk to sight seeings or to shopping streets than every morning go to termini underground station.