the worst hotel service i have ever received, is the 4 stars self proclaimed? i have done many travels, from the most posh treatments to the cheapest backpacking lodge. but this is the worst i have even seen. THE STAFFS ARE THE ONES RESPONSIBLE FOR SPOILING THE ENTIRE TRIP, we were poorly greeted when we checked in the hotel, as our flight arrived an hour earlier than check in time, i was rudely told that i was too early and to return later in the day. the old man concierge always reply me in the utmost disgust, and it is clearly shown in his facial expression and body language, he doesnt even look at me in the eye when we converse- it doesnt take a genius to realize this is just poor courtesy.

i strongly felt disrespected by the staffs- when i was filling up water from the breakfast table, the waitress yelled at me for emptying their jug of water, perhaps it is my inability to understand italian, but never have i been yelled by a waitress before.

the shower and bath had no partitions with the rest of the washroom, so u will definitely wet the whole toilet by the end of the shower.

the tv set in my room was faulty too, as it is not capable to receive satellite programs.

never would i want to visit this place again although the location was a good one.

The staff was very BRAVO ! :) The location of hotel is the best !

Were just arrived with my wife from 2 day trip to Rome. This hotel is recommended only for students groups, as all the other guests were young Italian students. They kept lot of noise while walking from room to room between friends until 1-2 am every night. Hotel reception service is available only until 10 pm and then no one was not keeping any order in the hotel. Receptionists are back on 7.30 am, and if you need to get out to for example to airport before that, outer door is closed in way that people cannot get in and out from the hotel. So, remember to agree in advance your check out when leaving at night time or early morning.

I am from Finland and remember also Italy and specially Mr Berlusconi about his talks of finnish food compared to italian. I would recommend him to visit this hotel on a breakfast time and re-think of his words. Me and wife haven't never seen and tasted this low level breakfast in any hotel everywhere else, no mather the stars of the place. So, don't count on you get free and tasteful breakfast included into price.

Some might say that location right next to termini is good. I would say yes and no. I don't anymore consider the trip from and to airport as important than location to sight seeings and shopping areas. Termini underground is always full of people and there is a long distance to walk in and out from underground to daylight. It would be more easier to just step out to street from your hotel and walk to sight seeings or to shopping streets than every morning go to termini underground station.

We had to stay at Siracusa because our booked hotel closed down few days before our arrival. Our travel agency recommended it due to its location: right outside Termini Train Station. Very very poorly mantained, if at all. AC would not work at all times, smelly rooms, stained bedspreads, dust on the floors, broken toilet seats, no shower curtains, unconfortable beds and pillows...It is also an hourly hotel!
The only relief was the understanding staff who tried to do their best upon our complaints. It must be that they have no choice but to keep on earning their living under the terrible economic situation which has affected Europe, as we witnessed. We had been to Italy before but had never experienced such a disgusting hotel, nor anywhere else.