Rome is absolutely spectacular, the hotel is situated in a great place as all of the attractions are no more than 30 mins walk away. We enjoyed our stay in Rome but were dissapointed with almost everything with Augustea. You don't get what you pay for - you get less. The rooms are pokey and breakfast is a cop out.
We weren't made aware that the hotel liked you to hand in your keys when you left and went out for the day until our 2nd day here. We handed in our key regretfully. Our personal items that were left in our bathroom including bags of dirty washing, toiletries and reciepts on surfaces had been thrown away, causing us inconvenience and added costs.
When this was addressed to them they did not do anything to help or even apologize just shrugged their shoulders.
We purchased expensive souvineers from the Vatican City which had 'gone missing'
You don't want to have to incur more costs because of their poor hospitality and poor cleaning staff.
I would go back to Rome but use another hotel, extremely dissapointed - they could have easily made our stay more enjoyable but chose not to.
Poor customer service
Mini bar very, very expensive
mould on the ceiling, shower doors dont close properly, had to clean the toilet and wash basin ourselves before using it as it was dirty.
I wouldn't trust leaving our passports in the room as anything can easily be taken and with the language being a barrier you will not get your possesions back, you will be worse off financially and your trip won't be stress free.
left a bitter taste in our mouths
The trevi fountain, vatican, Colusseum, Forum and Emanuelle Memorial were amazing.
Advise you go to Target restaurant which is round the corner, the food was pricey but delicious. Eat loads of ice cream no matter the season it's lovely!
Have fun!!!
- Augustea Hotel Rome
