My husband is staying at this hotel and I attempted to call him several timesbecause our 4 year old daughter has a fever and wants to talk to daddy before bed. The first time the reception guy put me through. Then the phone cut, so I called again 2 hours later at 8 pm Canadian time, and the receptionist told me the phone system is not working and I must call back tommorow! I was really surprised but before I hung up he told me "wait, I will try to connect you" so he put me on hold for 20 minutes before hanging up on me!!! Then I keep calling and he picks up and puts me on hold for 10 minutes (this happened 3 times) without even saying hi or anything and hangs up on me. I know he does this because I hear him picking up and then pressing the hold button and then I listend to the tacky hold recording play for about 10 minutes each time and then hear him hang up. My husband is Canadian but has gotten a very dark tan from his just previous trip on business to France, and has told me that since they first saw him at the hostel he has gotten horribly mean looks and equally rude service which, to me is intolerable because I am from the multicultural city of Montreal and the description of how he has been treated in italy would never be tolerated in Montreal. I guess we cant expect everyone everywhere to be as embracing of different cultures as us however, a certain level of respect towards another human being should always be expected whenever you are giving money in exchange for a service in a place of business. If they arent willing to treat you with respect (or at least even just to your face!! they arent forced to genuinely like you for goodness sake!!!) they shoudlnt take your money. My husband was also in the midst of describing the incidents of crude rudeness he was served with at the hotel when the phone hung up, but believe me, from what ive heard, if you want a smile and humane service, with the opportunity of using the room telephone, either make sure you are white or go to another hotel. ( I have nothing against caucasians or any ethnicity for that matter, I am half Canadian and half Asian, my husband is Canadian as well) Not only did they refuse to allow my husband to use the phone, one of them even told him breakfast was included and insisted that it was before my husband booked. The other receptionist who took over the night shift denied any breakfast was included and stated clearly "I said no breakfast and it doesnt matter what the othe man said because I am in charge now" When my husband wanted to leave within an hour of haaving paid, becaus of the rude service and bad communication between staff who misinformed him, they refused to give me even a partial refund. He is staying there for 1 night but is certainly changing hotel tommorow, hofefully to somewhere where communication with one"s family by the use of a phone is permitted and where the staff is not so dissatisfied with life in general to be so rude and angry to customers.
- Ferrarese Hotel Rome
