if i could give this hotel a lower rating, i would.... we arrived around 10pm in the evening and were confronted with a man telling us that becuase we had arrived so late in the evening that they thought we were not going to show up, so they sold our room on.

He then had the audacity to say that he had tried to process our credit card details as a cancellation. Thankfully for us, our partciular Visa card has enough security to prevent people using the number without the card.

He then said that he had a room in a partner hotel across the city, but we would have to pay for it at his hotel. This is where things got really dodgy, i informed him that we would only pay at the hotel we were staying at and asked that he call them so i could ensure that they had a vacancy. He was very reluctant, but when he did call them, he insisted on speaking to them. Lucky for us we both speak resonable Italian and were able to ascertain that the room did not exist. At this point we simply up and left, and were able to find a really nice hotel around 500 metres away.

I cannot comment on the comfort of the hotel as i didnt not get to see a room, but would seriously advise people to be careful if booking at this hotel as the owners are obviously dodgy.

I stayed here for 3 nights in May 2001. Upon arrival, I was told that my reserved single room was unavailable because the current occupant was staying longer. I was offered a new double room at 45% more. The room was on the floor above and was unbelievably nice - a large double that had just been finished with comfortable new bed, beautiful new furniture, (faux) hardwood floors and a large, gorgeous (faux) marble bathroom. It was a great room for 130,000 lire ($60) a night. At checkout time, I was told I would have to pay cash, as the hotel "could not accept credit cards for the new rooms." I pointed to the sign saying that Mastercard and Visa were accepted, and the owner magically changed her mind. The room was a "5" - absolutely wonderful and well worth the extra money; the old singles were not that nice (I peeked into one). But the owners earned a "1" - be careful, and have a backup plan.