We stayed at the hotel for 3 days before the cruise and then for one more day after the cruise.
First two days were good – we paid by the credit card for the room (it was rather clean), the breakfast was served to the room (fruit, 2 jogurts, one little cup of flakes (maybe enough for one person, not for two), biscuits, 2 croissants, cappuccino (or coffee, tea by your choice) and juice. But the last morning of our staying, before our departure, they refused to serve us the breakfast without any explanations (the only words we heard: “No breakfast”. As far as we understand, 3 nights – 3 breakfasts, but we had 3 nights and 2 breakfasts. So we had to find the place to have a snack though we had already paid for it.
After such an attitude we’ll certainly never come to this place again, but we had one more booked night after the cruise. We got to the hotel, and the first problem was that they refused to accept the credit card because it was Friday (we do not understand what Friday has to do with credit cards).
The next problem – we paid in cash – hotel price and extra taxes, but they did not give us any cheque!
One more problem was the room – we have booked double, but got triple room with some problems – the flush system in WC did not work correctly.
Besides, the upper light was so bad that it was twilight in the room – we returned from the town late in the evening, hoped to pack our things but failed – eyes got tired, it was really dark in the room, they obviously save on electric light bulbs.
The next morning, as one would expect, we had no breakfast – and again no explanations.
In our opinion the only advantage of this so-called hotel is its location – one can easily get to all sights in old town.
This hotel was the worst we have ever stayed at, and unfortunately, it spoiled our impression about Rome.
- Hotel Dell Urbe
- Dell Urbe Hotel Rome
