Cecil is relatively good hotel, would say good value for money. Rooms have decent size, bathroom was clean, location is really good. Blanket on the bad was terrible: it was clean and good looking but it was made of of some cheap synthetic material that we were not able to sleep at all. Breakfast was below the average comparing to Germany for example, but not bad. If you want to have early breakfast (stated it is served from 7.00 am) it might be a disappointing experience if there are not many guests in the hotel (as in our case): they may be 30 min late without showing any shame or guilt for it. But, in summary all was reasonably good till the last day. You are expected to check out at 11.00. We woke up early and had a coffee outside. We returned to hotel at 9.00 to have a rest for an hour or two before our flight. To our unpleasant surprise they did everything to kick us out earlier: cleaning lady knocked our door every 20 min even though we told her we were sleeping. Then some aggressive lady from the reception desk kept calling room next to ours (cleaning lady of course left the door open) hoping we will be annoyed enough to finally leave. Then, since it did not deliver result they hoped for, receptionist called us and with obviously faked "kindness" asked when do we plan to check out (it was 10.00 o'clock after more than 40 min being of making special noise in the corridor, knocking at our door and calling rooms next to ours). Have to say I never experienced something like this in my life! When we finally left the room (it was of course before 11.00) receptionist (aggressive, falsely kind lady, probably the owner or oldest employee) had nuts to ask if all was OK during our stay. Actually, it was before she decided to perform her "kick the guests out" show. For us Cecil was somewhere between Average to Good, but due to very unpleasant experience we never had in our life before, we give lower score and advice to take other hotel: there are plenty of 3 stars hotels in the neighborhood, you can't be kicked out from all of them :-)
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
16 November 2011
Dear guest,
we are very sorry to have to answer to your complain. Your message is full of contradictions and so we need to write our point of view.
First of all we are sorry that the blanket didn't satisfy you, but they are not at all in synthetic material, infact they are in pure cotton fireproof certified, as requested from the european norms. Regarding the breakfast , we serve both "espresso" and america coffee, also during the day. Croissants are served during breakfast time, which is from 7 a.m., when the pastry shop deliver them, so if you arrive before you can start having bread and other cakes.
Regarding the problem at the reception we remember you had a bad reaction when we gently asked to you not to use the computer all day long: it is free but it should be available also for other guests.
Finally we don't "kick the guests out", in fact we use to let them stay in their rooms 1 hour after check out time. We had this misunderstanding because the maid have understood that you were leaving in that moment, so when you told her you were not leaving, she stopped.
We always try to do our best to meet the needs of all our guests
Your sincerely
Marisa Romani
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC