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Hotel Urbis – reviews, photos

2.0 of 5
Via Marghera 13, 185 Rome, Italy
Hotel amenities
Hotel Urbis
Hotel Urbis
Hotel Urbis
Hotel Urbis
Hotel Urbis
Hotel Urbis
Ranked #1,029 of 1,286 hotels in Rome
2.5 of 5 stars 190 Reviews
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190 reviews from our community

    Trip type
Traveller rating
    14
    46
    46
    48
    35
Date Rating
Falkirk, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Disgraceful hotel”
1 of 5 stars Reviewed 17 August 2010
1
person found this review helpful

i stayed in the hotel urbis for 4 nights at the start of May and i would plead with travelers thinking of spending their hard earned money, Dont do it. My first impressions were good, it was close to the main train station, Termini, easy enough to find, then the problems started. We were in the room closest to reception, we went out on our first full day there, seen the sights, came back to find that our room had been cleaned and anything of value had been stolen. We had an iphone which was well hidden at the bottom of a full suitcase inside a handbag, inside a zipped pocket stolen, but strangely the charger which was also in the same place was not. You will not believe what they said when we complained.. " its not our fault WE employ romanian cleaners" we argued for the rest of the trip with them but they then claimed not be able to understand english even though they had been speaking it the last 2 days.

Bottom line for this hotel...

way too expensive for what you pay for
customer service non existant
rude and abusive staff
thieving cleaners


ONLY STAY IN THIS HOTEL IF YOU HAVE TOO MUCH MONEY AND LIKE TO LOSE YOUR POSSESIONS

  • Stayed May 2010, travelled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Poland
1 review
2 helpful votes 2 helpful votes
“Never again!!!!!!!!!”
1 of 5 stars Reviewed 22 June 2010
2
people found this review helpful

It was a very cheap hotel. We paid about 300 euro for the room for 7 nights. Located in the center of the city. The Papal Basilica of Saint Peter, Coloseum and other interesting ancient ruins and monuments are max 5 km from the hotel. The Marghera street is very noisy even after midnight. Our room was quite clean. The litter in our room was cleaned everyday. There was only one bathroom with toilet and shower on the floor, often busy. The towels we got were grey. TV and fan didn't work. Receptionist came to fix them. We got another fan but we could watch only one channel in TV. While watching TV screen turned black and white. Wi-Fi didn't work. On one day I founded two dead cockroaches in the bathroom. The shower's doors were broken. The worst - we left some money in our travel bag (about 50 euro). They simply dissapeard after the cleanig bedroom... Shame! I don't recommend this hotel.

  • Stayed June 2010, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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“Horrible Hotel!”
1 of 5 stars Reviewed 12 August 2009

I read the reviews for Hotel Urbis and thought people who wrote them were thin skinned. I thought it did not sound so bad. After all, I am from a third world country and Americans are a little spoiled, right? Wrong! This hotel was the most horrible experience we had. First, the furniture's upholstery was ripped in many places; the "four-person" room we reserved was just a small room with two twin beds literally touching the sides of the queen bed, leaving no space to walk; the towels had been dried in the sun? making them as rough as 10 grit sandpaper; and the room was dirty. The worst? On the second night of our three-night stay the water heater broke, and no one was going to fix it for 5 days! We had to shower with freezing cold water for two nights. My teenage kids are still scarred by the experience.
Do not, I repeat, DO NOT go to this hotel. Pay a few bucks more. And heed Tripadvisor users' advice!

  • Stayed June 2009, travelled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Concepcion, Chile
Senior Contributor
26 reviews 26 reviews
Reviews in 16 cities Reviews in 16 cities
14 helpful votes 14 helpful votes
“Horrible hotel!”
2 of 5 stars Reviewed 5 August 2009

We booked this hotel through a website that included air fare and hotel. The slogan of the hotel is: "Hotel Urbis... your friendly hotel in Rome". Honestly, that´s a lie!. The recepcionists are always grumpy and they were actualy never attentive with us. The room was okay. The sheets were clean, but we did not have a bathroom inside our room, so... we had to walk a long hallway to shower (horrible).
The internet connection does not work at all and they do not offer Wi- Fi.
The location is actually the only good thing. Besides of what everyone said, the zone is really safe and nice. Termini Station is great!.
Do not go to this hotel. It is not worth it.

  • Stayed August 2009, travelled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Manchester, United Kingdom
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
“DON'T TRY THIS ONE AT ROME!!!”
1 of 5 stars Reviewed 21 July 2009

We arrived at the Hotel Urbis, to find that our room had been given to someone else, eventhough we saw our name on the book. So we were told we had to upgrade to another room and pay €20 extra per night. I questioned this with the receptionist as it wasn't my fault. His reply was ''What choice do you have?'', knowing fine well we had already paid in full via the website. We had to stump up.

The reception to the hotel was up some really decrepit stairs, or a really old narrow lift, which looked more like a chicken coup. The room its self had a really cheap naff bed, the walls were filthy, unsure if they had seen a lick of paint for years. The walls were paper thin so you could constantly hear your neighbour and their kids, dusty floors. We were also made to change rooms, to a smaller one, with no TV on the last night. The communal bathrooms was dirty, and on one occasion there were bird droppings all over.
I would strongly recommend you avoid this hotel.... Good location- rubbish hotel

  • Stayed May 2009, travelled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Additional Information about Hotel Urbis

  • Urbis Hotel Rome
Address: Via Marghera 13, 185 Rome, Italy
Price range (per night):* INR3,734 - 8,248

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