i stayed in the hotel urbis for 4 nights at the start of May and i would plead with travelers thinking of spending their hard earned money, Dont do it. My first impressions were good, it was close to the main train station, Termini, easy enough to find, then the problems started. We were in the room closest to reception, we went out on our first full day there, seen the sights, came back to find that our room had been cleaned and anything of value had been stolen. We had an iphone which was well hidden at the bottom of a full suitcase inside a handbag, inside a zipped pocket stolen, but strangely the charger which was also in the same place was not. You will not believe what they said when we complained.. " its not our fault WE employ romanian cleaners" we argued for the rest of the trip with them but they then claimed not be able to understand english even though they had been speaking it the last 2 days.
Bottom line for this hotel...
way too expensive for what you pay for
customer service non existant
rude and abusive staff
thieving cleaners
ONLY STAY IN THIS HOTEL IF YOU HAVE TOO MUCH MONEY AND LIKE TO LOSE YOUR POSSESIONS
- Urbis Hotel Rome
