I visited this hotel back in May while I was on a "study abroad" trip through my University with a class of 25 other students. We all had apartments in Firenze, but were taking a weekend trip to Rome. All of us decided we wanted to spend some extra time there, so we were asked to book our own hotel for one night (as it was not included in our program fee.) I booked this hotel ahead of time, being the responsible person that I am, and thought everything was all squared away! WELL, I was wrong! I had read all of these horrible reviews about the hotel before I left, but figured these people just had a bad experience and that "it was only for one night" so it would be fine, but no, Hotel Urbis HAD to find a way to make my trip horrible, as well. I arrived with the 3 other occupants by train to the busy streets of Rome- totally lost in my surroundings...the hotel was easy to find- you could see it from the train station. When I arrived Fabio said they had "no room for me", and proceeded to be completely unhelpful while he leasurely continued to read his newspaper. He handed me a map and said that he had booked a room for me in another hotel- CIAO! They never e-mailed or attempted to contact me in any way before this episode, and I was completely enraged. After an endless search for Hotel Stella (I think it was called), we finally found our NEW place for the night- even though it was dirty and smelly- it was cheap, people were friendly, and they had a great breakfast. Shame on Hotel Urbis :(

I stayed at the Hotel Urbis in May 2006, we stayed for 2 nights, and could not find fault at all with the hotel. It is a budget property, and that is exactly what you are paying for. Very close to Termini, you can see the main entrance as soon as you walk out the front door. The bus service and metro to anywhere in the city all depart from Termini, so very convienent. Tons of cheap shopping and excellent restaurants in the area as well. We were a family of 3 sisters. We each had our own single beds, and yes, there were not heavenly beds, but it was a clean place to rest your head after seeing and walking all over the city. The shower was clean, and we didnt experience anything falling apart or breaking. The staff was friendly, and helped book a tour for us. If you are looking for a luxury hotel, I would suggest paying a small fortune for another hotel. I would rather enjoy my money on food, wine, and fun, than to pay for a hotel room I am only in for a few hours a night. Stay at the Urbis if you dont mind a hotel like a Knights Inn, or a Super 8.

I think the hotel is not recommended for family with children. I stayed in the hotel and my child bedwets as she has a health problem and due to the cold room. The remark given by the old man was very nasty. Had I not paid in full for the stay I would have looked for another hotel.
This is a genuine experience. I have stayed in many hotels in my travels with my family and by far this is the worst hotel.I stayed during my holiday in Rome in May 2005.

Absolutely THE worst hotel in Italy. If you are looking for rude, unfriendly staff, lighting fixtures that fall from the ceiling onto your hard bed, and plastic shower doors that come off their track, then this is the place for you. I have never been so frustrated at people as I was with the staff of this pathetic excuse for a hotel. Rude and unwelcoming, the staff has never taken a course in hospitality. When I asked which bus to take to the historic center of Rome, the attendant said "Ehh....uhh....I don't know. You have to look." When I mentioned that my lighting fixture had fallen from the ceiling, he simply shrugged and refused to lift a finger. The hotel is extremely unclean and always noisy, as all windows face a busy street by the train station. The shower fell apart while I was in it, with the plastic doors falling off the track each and every time. English is NOT spoken, although they mention that it is on the website...It's about as good as my Japanese. Needless to say, I wouldn't recommend this hotel to my worst enemies, and would strongly suggest that wonderful Venere take this disgusting hotel off of its website for good.