Very, very, very, very, very, very, very, very hard to find (and trust me, that's no exaggeration!). On arriving in Rome, we ended up resorting to asking another hotel (about 2 doors down the street) if they knew where it was and they had no idea! They had to ring the hotel itself to ask! If you ask me, if other hotels on the street don't even know that you exist, it's not a good sign! When we EVENTUALLY found the right building, there was no sign outside, not even on the list of doorbells. The hotel itself is situated on the third and fourth floors of the building. There is a lift (elevator) but for some reason, the '3' button had "NO! NO!" written next to it and did not work so we had to go up the fourth floor and walk back down a floor to the reception. We had to give our passport details to the hotel and although I do not have any problem whatsoever with this as it is required by the local police, the man who checked us in made us complete the (italian) form on our own resulting in him having to say "write this there, etc", when he could have completed it in about a quarter of the time himself. Despite having booked to stay in an en-suite room for the ENTIRE of our stay there, we were told that on the first night (it was already about 11pm!) that we would have to use a different room (with a tiny shared bathroom) for the first night as the room we had booked was unavailable. This room (7), was dim, small, absolutely reeked of cigarette smoke, had windows which didn't actually close, and for us, sleeping on the bed there could be compared to sleeping on a block of concrete.
On the second night, we were transferred the the room we had actually booked (4) and what a difference! Much more spacious, light and airy, more contemporary than the other room, large desk area, although not very spacious, the bathroom was fit for purpose. To be perfectly honest, we would've thought we were in a different hotel if we hadn't known different. On a positive note, the hotel is in a good location and most of Rome's attractions are within walking distance.
- Sandra Hotel Rome
